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Fax modem stopped working

Discussion in 'Hardware' started by larrycleve, Jan 26, 2006.

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  1. larrycleve

    larrycleve Thread Starter

    Joined:
    Sep 18, 2002
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    I have a motorola SM56 fax modem that used to send faxes fine. I don't use it that often so I don't know when it stopped working. When trying to send a fax now through mighty fax it says modem not configured correctly. I tried other fax programs that said there was a problem with the modem. Device manager says the modem is working properly and it queries it with success. Mighty fax has a button to test the modem and it says it works fine. I don't believe there's a problem with the phone line as I plugged the modem directly into the wall and connected the phone into the modem. The phone works fine. I tried this program called modem doctor which gives various error messages. It says the modem is not connected or turned on and the driver is not windows compatible. These don't seem to make sense as winxp in device manager sees the modem. I tried different initialization strings that didn't make any difference. I've uninstalled and reinstalled the modem as well as reinstalling the driver with no success. I've totally run out of ideas. Help! :confused:
     
  2. larrycleve

    larrycleve Thread Starter

    Joined:
    Sep 18, 2002
    Messages:
    111
    I bought an external usb modem from compusa for $39 and it works perfectly. Obviously the old modem got borked somehow. I guess like in life if something isn't used much it stops working. (Any innuendoed pun intended :))
     
  3. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
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    PC based devices cannot really tell if a modem is borked or not, if the failure is beyond the interface buffers. They just cannot see beyond that point.

    Its not uncommon to have the "phone line" side get fried which is invisible to the diagnostics.

    The modem is one of the few devices that has a dual connection, between the phone network and the power network and therefore is highly susceptible to transient voltages that are developed during electrical storms or power system disturbances.
     
  4. lisakmusco

    lisakmusco

    Joined:
    Nov 18, 2003
    Messages:
    616
    This sounds very familiar to my situation. Modem diagnostics (both from device manager and a modem test program provided by dell) say the modem is fine, except it is not getting a dial tone. I've tested the jack and the cord and confirmed they work. Plus, have a phone plugged into the modem, and it works fine, too. Just computer can't seem to dial out -- neither from dial-up networking, fax program, or juno dial-up internet access.

    Update -- tried disabling the serial ports in bios, as suggested above. No change. I can't find where to change the comport the modem is using.
     
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