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Fax receives long distance calls but not local calls

Discussion in 'Do It Yourself (Not Computer-Related)' started by rgifford, Aug 15, 2019 at 10:26 PM.

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  1. rgifford

    rgifford Thread Starter

    Joined:
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    Hi,
    I saw the reverse of this problem here somewhere. Distant callers can successfully send me a fax. Presumably they are using 1 as the first number, followed by my 10-digit local landline number. However, local callers' faxes (presumably without the 1 first) generate an error message and no fax. Help?
    Thanks,
    Robert
     
  2. Drabdr

    Drabdr Moderator

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    Brad
    Hello there! Welcome to the forum! :)

    You have a working fax machine attached to a phone line. The phone line is... say... 555 222-1313. So someone from another area code can send a fax to that number (1-555-222-1313), but if someone from the 555 area code tries to send one, do you or they get an error? Does it show to go through on their end?

    Are there settings on your fax machine where you could have inadvertently blocked certain area codes?
     
  3. rgifford

    rgifford Thread Starter

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    The (local) sending fax machine receives the printed error message. Reading the fine print on it, the problem seems to be that the sending machine is told that my receiving fax is busy (but it is not). Problem *could* be the voice message on the landline (which is connected to the fax), although the voice message was there before this problem started, and thus is not something that was changed.
     
  4. Drabdr

    Drabdr Moderator

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    For testing purposes, any way you could disconnect the voice message/ regular phone part and have somebody send you a fax? In other words, get the phone line clean as possible.

    Did this change out of the blue? Or was something changed with respect to phone service?
     
  5. rgifford

    rgifford Thread Starter

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    Out of the blue. However, I will try that (getting rid of the voice mail, as a test.) Of course, the next question is "What if that works?" because having a voice mail message is kinda nice. But...maybe try making the message shorter? Or longer?
     
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