Faxing Problem!

[Atomic666]

Hi
here is the problem. A friend of mine has Super Voice Fax software installed on her machine. She can send faxes no problem but her modem is not receiveing them automatically. She can manually receive them and they are fine.
PC Chips 810 LMR Board with AMR 56K modem running Win98 SE

Anybody know how to set the modem to automatically answer the incoming fax calls??

Thanks in advance Atomic666

 

[Raphael]

Give us a little more information, please. Is this a fax program that uses Outlook, or is it a software program of its own?
I would try the Control Panel, Fax, and see if there is some configuration there. I know that Outlook has some configuration to automatically receive faxes.

 

[ezymony]

I have cheyenne bitware as my faxware i have to click on my recieve manager to recieve a fax i have to be off line to get an incoming fax dont know how you could do it automatacally

 

[Atomic666]

Super Voice is a communication software package handling telephone calls, answer machine and faxes.
No other info available at this time.
Thanks for the quick reply.

 

[eddie5659]

Hiya

Do you know which version it is? They go up to 5.1.
Also, can you find out what name and version the modem is?

Do you get any of these?

Modem not Responding(8450)
Your system freezes upon entering SuperVoice.
While using SuperVoice, you are suddenly kicked-out of Windows & can only see a blinking cursor at the top of your screen

Regards

eddie

 

[Atomic666]

version number not known but it works very well. No other problems, in fact you can receive and send faxes manually, but the only problem is it wont receive faxes automatically ie it is not screening/answering incoming calls for faxes.
Any assistance appreciated.

 

[angel]

Have you checked out their FAQ's? Not sure if it'll help since I've never used that software but probably worth a look <a href="http://www.pacimage.com/supervoice2/faq/fax.htm#How to set SuperVoice to answer like a fax machine">here</a>

 

[eddie5659]

Okay

For the version number, go to Help and then About. What does it say?

Also, do you have a screensaver running when you use the program? If so, try disabling it and see if that solves it.

Although you say it works great, can you see if your modem is one of these:

Cirrus Logic, Lucent, Motorola, ESS, PCtel, USRobotics/TI, and Rockwell, 33.6 K or 56k.

These are the ones that are compatable with the software.

Its just a lot easier once we have the version number, as the support site is pretty in depth.

Regards

eddie