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FBdirect...invalid page fault

Discussion in 'Hardware' started by nemosr, Nov 18, 2001.

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  1. nemosr

    nemosr Thread Starter

    Joined:
    Nov 18, 2001
    Messages:
    7
    I need help. I am a senior who is barely computer literate with a problem. I frequently get this error message while viewing programs on AOL.

    FBDirect
    This program has performed an
    illegal operation an will be shut down

    If this problem persists,
    contact the program vendor.

    Then when you click on the Details prompt you get this message:

    FBdirect caused an invalid page fault in
    module KERNEL 32.DLL at 0177:bff7c002.

    Then when you click on the X or the cancel prompt I am thrown out of the program and AOL shuts down. This happens two or three times a day on any of several web sites. Maybe some of you young minds may have an answer to my dilemma. Thanks
     
  2. anglin_fool

    anglin_fool

    Joined:
    Oct 1, 2001
    Messages:
    1,100
    hey nemosr, Welcome to TSG!

    Do you know what FBDirect is? And how it got on your machine? Is this a new problem? My guess is that it is one of those Bots that got into your cookies. . . . IMHO

    You might try this:

    Go to Start > Search

    Type in "FBDirect" and see if something comes up.

    Report back with your results to help us help you.
     
  3. nemosr

    nemosr Thread Starter

    Joined:
    Nov 18, 2001
    Messages:
    7
    Hey Anglin Fool, thanks for your offer to try to help me solve my FBdirect problem. I think I followed your advice and here is what I found:

    Name: Fbdirect.lgc Folder: C:\WINDOWS\APPLOG
    Name: Fbdirect.cnt Folder: C:\PAPRPORT
    Name: Fbdirect.hlp Folder: C:\PAPRPORT
    Name: FBDirect.exe Folder: C:\PAPRPORT

    I don't know is this is what you were looking for. I don't have any idea of wat FBDirect is. This problem started several months ago. I will appreciate any and all help.
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    It seems to be related to Paperport or Visioneer Printers and Scanners.

    Go to Start/run, and type Msconfig.
    Go to the startup yab, locate FBdirect.exe, and remove the checkmark.
    Click OK, close Msconfig, and reboot.

    You should not get the error any more. Now check whether you can print and scan OK.

    If not, please report back.

    Good luck,
     
  5. nemosr

    nemosr Thread Starter

    Joined:
    Nov 18, 2001
    Messages:
    7
    Here is the latest on FBDIRECT & PAPERPORT. Tony I did as you suggested and in the startup yab I located PAPERPORT, but did not find FBDIRECT. I decided to check back with you before I removed the check mark on PAPERPORT since I expect that I would have disabled my Visioneer scanner.

    I will mention that I get the "Illegal Operation" message when working with other programs than PAPERPORT.
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi nemosr,

    I think you should uncheck the entry for Paperport. Make sure there are no other entries for this program there.

    Then Click OK, and close Msconfig.

    Now go to Start/run, and type Win.ini, followed by clicking 'OK'
    You'll see lines starting with 'load=' and 'run=' right at the top in the [Windows] section.
    Anything there referring to Paperport/FBdirect?
    If so, delete it, and just let Load= and Run= stand.
    Now reboot.

    This will, I hope (and assume) prevent FBdirect from being loaded as well, hopefully putting an end to your Fbdirect errors.

    Try it!

    Good luck,
     
  7. nemosr

    nemosr Thread Starter

    Joined:
    Nov 18, 2001
    Messages:
    7
    Hello Tony,

    Thanks for your latest reply and with your patience. I am just on my way out the door going to a meeting. I will follow your suggestion just as soon as I return which should be about noon, CST.

    I'll report back to you than. Again my thanks!

    Frank, AKA nemosr
     
  8. nemosr

    nemosr Thread Starter

    Joined:
    Nov 18, 2001
    Messages:
    7
    Tony, I am back at the key board and have this to report. First I unchecked the entry for PAPERPORT and than closed MSCONFIG. I than did as you suggested and went to START, RUN and WIN.INI. I did not find any reference to PAPERPORT/FBDIRECT. I than rebooted.

    I did try my scanner and it is functioning. I expect I will have to use my computer for a day or two to see if any more ILLEGAL MESSAGES pop up. I will give you feed back either positive or negative after giving the system a chance to absorb the changes.

    Thanks again, Frank
     
  9. nemosr

    nemosr Thread Starter

    Joined:
    Nov 18, 2001
    Messages:
    7
    Tony,

    Several days have past since your suggestions to cure the old puter of its FBdirect ills. There have been NO repeats of the problem so it appears you did have the magic cure. Thank you very much.

    If I understand it correctly you are in the Netherlands. Here to day we give thanks for our many blessings, so may I wish you a very Happy Thanksgiving!

    Frank
     
  10. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi Frank,

    Glad it worked! :)

    Cheers,
     
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