FBdirect...invalid page fault

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nemosr

Thread Starter
Joined
Nov 18, 2001
Messages
7
I need help. I am a senior who is barely computer literate with a problem. I frequently get this error message while viewing programs on AOL.

FBDirect
This program has performed an
illegal operation an will be shut down

If this problem persists,
contact the program vendor.

Then when you click on the Details prompt you get this message:

FBdirect caused an invalid page fault in
module KERNEL 32.DLL at 0177:bff7c002.

Then when you click on the X or the cancel prompt I am thrown out of the program and AOL shuts down. This happens two or three times a day on any of several web sites. Maybe some of you young minds may have an answer to my dilemma. Thanks
 
Joined
Oct 1, 2001
Messages
1,100
hey nemosr, Welcome to TSG!

Do you know what FBDirect is? And how it got on your machine? Is this a new problem? My guess is that it is one of those Bots that got into your cookies. . . . IMHO

You might try this:

Go to Start > Search

Type in "FBDirect" and see if something comes up.

Report back with your results to help us help you.
 

nemosr

Thread Starter
Joined
Nov 18, 2001
Messages
7
Hey Anglin Fool, thanks for your offer to try to help me solve my FBdirect problem. I think I followed your advice and here is what I found:

Name: Fbdirect.lgc Folder: C:\WINDOWS\APPLOG
Name: Fbdirect.cnt Folder: C:\PAPRPORT
Name: Fbdirect.hlp Folder: C:\PAPRPORT
Name: FBDirect.exe Folder: C:\PAPRPORT

I don't know is this is what you were looking for. I don't have any idea of wat FBDirect is. This problem started several months ago. I will appreciate any and all help.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
It seems to be related to Paperport or Visioneer Printers and Scanners.

Go to Start/run, and type Msconfig.
Go to the startup yab, locate FBdirect.exe, and remove the checkmark.
Click OK, close Msconfig, and reboot.

You should not get the error any more. Now check whether you can print and scan OK.

If not, please report back.

Good luck,
 

nemosr

Thread Starter
Joined
Nov 18, 2001
Messages
7
Here is the latest on FBDIRECT & PAPERPORT. Tony I did as you suggested and in the startup yab I located PAPERPORT, but did not find FBDIRECT. I decided to check back with you before I removed the check mark on PAPERPORT since I expect that I would have disabled my Visioneer scanner.

I will mention that I get the "Illegal Operation" message when working with other programs than PAPERPORT.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi nemosr,

I think you should uncheck the entry for Paperport. Make sure there are no other entries for this program there.

Then Click OK, and close Msconfig.

Now go to Start/run, and type Win.ini, followed by clicking 'OK'
You'll see lines starting with 'load=' and 'run=' right at the top in the [Windows] section.
Anything there referring to Paperport/FBdirect?
If so, delete it, and just let Load= and Run= stand.
Now reboot.

This will, I hope (and assume) prevent FBdirect from being loaded as well, hopefully putting an end to your Fbdirect errors.

Try it!

Good luck,
 

nemosr

Thread Starter
Joined
Nov 18, 2001
Messages
7
Hello Tony,

Thanks for your latest reply and with your patience. I am just on my way out the door going to a meeting. I will follow your suggestion just as soon as I return which should be about noon, CST.

I'll report back to you than. Again my thanks!

Frank, AKA nemosr
 

nemosr

Thread Starter
Joined
Nov 18, 2001
Messages
7
Tony, I am back at the key board and have this to report. First I unchecked the entry for PAPERPORT and than closed MSCONFIG. I than did as you suggested and went to START, RUN and WIN.INI. I did not find any reference to PAPERPORT/FBDIRECT. I than rebooted.

I did try my scanner and it is functioning. I expect I will have to use my computer for a day or two to see if any more ILLEGAL MESSAGES pop up. I will give you feed back either positive or negative after giving the system a chance to absorb the changes.

Thanks again, Frank
 

nemosr

Thread Starter
Joined
Nov 18, 2001
Messages
7
Tony,

Several days have past since your suggestions to cure the old puter of its FBdirect ills. There have been NO repeats of the problem so it appears you did have the magic cure. Thank you very much.

If I understand it correctly you are in the Netherlands. Here to day we give thanks for our many blessings, so may I wish you a very Happy Thanksgiving!

Frank
 
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