1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

FBI virus

Discussion in 'Virus & Other Malware Removal' started by jdarr, Dec 27, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. jdarr

    jdarr Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    7
    I had the FBI virus and now my computer won't recognize my printer and I am getting numerous Windows error messages. Any advice?
     
  2. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Post screen shots of the error messages if possible, also run DDS and post the logs:

    Download and save DDS to your Desktop from either of the following links:

    http://download.bleepingcomputer.com/sUBs/dds.scr
    http://compendiate.net/sUBs/dds/dds.scr

    Double click DDS to run the scan, Vista or Windows 7 user accept UAC alert.
    There will be an alert that two logs will be saved to the Desktop, DDS.txt and Attach.txt
    Copy and paste those two logs to your reply when the scan is complete....

    Kevin
     
  3. jdarr

    jdarr Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    7
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16447
    Run by Josh at 11:20:36 on 2013-01-04
    .
    ============== Running Processes ===============
    .
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.comcast.net/
    mWinlogon: Userinit = userinit.exe
    BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
    BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\coieplg.dll
    BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\ips\ipsbho.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO: DCA BHO: {B49699FC-1665-4414-A1CB-C4A2A4A13EEC} - C:\Program Files (x86)\Upromise\dca-bho.dll
    BHO: Constant Guard Protection Suite: {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\ProgramData\White Sky, Inc\ID Vault\IEBHO1.12.829.1\NativeBHO.dll
    BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    BHO: Upromise TurboSaver: {EDC0F17F-F4B7-47e4-B73E-887FAEB376FA} - C:\Program Files (x86)\Upromise\upromisetoolbar.dll
    TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    TB: Ask Toolbar: {3041D03E-FD4B-44E0-B742-2D9B88305F98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
    TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
    TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\coieplg.dll
    TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
    TB: Upromise TurboSaver: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files (x86)\Upromise\upromisetoolbar.dll
    TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
    TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [EPSON NX110 Series] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIFBA.EXE /FU "C:\Windows\TEMP\E_S1304.tmp" /EF "HKCU"
    uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    uRun: [Upromise Update] C:\Program Files (x86)\Upromise\dca-ua.exe
    uRun: [Upromise Tray] C:\Program Files (x86)\Upromise\UpromiseTray.exe
    uRun: [Spotify] "C:\Users\Josh\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
    uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
    uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    uRun: [MotoCast] "C:\Program Files (x86)\Motorola Mobility\MotoCast\MotoLauncher.lnk"
    mRun: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    mRun: [EEventManager] C:\PROGRA~2\EPSONS~1\EVENTM~1\EEventManager.exe
    mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
    mRun: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jaureg.exe" -u auto-update
    StartupFolder: C:\Users\Josh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CONSTA~1.LNK - C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\DIGITA~1.LNK - C:\Program Files (x86)\Digital Line Detect\DLG.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: {06E58E5E-F8CB-4049-991E-A41C03BD419E} - {06E58E5E-F8CB-4049-991E-A41C03BD419E} - C:\Program Files (x86)\Upromise\upromisetoolbar.dll
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    LSP: mswsock.dll
    DPF: {2FF8D282-F78A-4A33-ABC2-49E72A341482} - hxxp://riteaid.storefront.com/images/global/activex/SFImageUpload1_10.CAB
    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: NameServer = 75.75.76.76 75.75.75.75
    TCP: Interfaces\{233FF240-714F-4342-94EC-7E632E9CF334} : DHCPNameServer = 75.75.76.76 75.75.75.75
    Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
    LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
    mASetup: {9191979D-821C-4EA8-B021-2DA1D859A7C5}-3Reg - C:\Program Files (x86)\SFT\GuardedID\gidi.exe /v
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    x64-Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
    x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
    x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
    x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
    x64-mPolicies-Explorer: NoActiveDesktop = dword:1
    x64-mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    x64-mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
    x64-mPolicies-System: EnableUIADesktopToggle = dword:0
    x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
    x64-DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
    x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
    x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
    x64-Notify: igfxcui - igfxdev.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    .
    =============== File Associations ===============
    .
    FileExt: .js: JSFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
    FileExt: .jse: JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
    .
    =============== Created Last 30 ================
    .
    .
    ==================== Find3M ====================
    .
    2012-12-23 01:42:12 73656 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2012-12-23 01:42:12 697272 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2012-12-23 00:57:57 157680 ----a-w- C:\Windows\SysWow64\javaws.exe
    2012-12-23 00:57:57 149488 ----a-w- C:\Windows\SysWow64\javaw.exe
    2012-12-23 00:57:57 149488 ----a-w- C:\Windows\SysWow64\java.exe
    2012-12-23 00:57:51 477168 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
    2012-12-23 00:57:51 473072 ----a-w- C:\Windows\SysWow64\deployJava1.dll
    .
    ============= FINISH: 11:20:57.38 ===============


    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    .
    ==== Disk Partitions =========================
    .
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    No restore point in system.
    .
    ==== Installed Programs ======================
    .
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader 9.5.2
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Ask Toolbar
    Bing Bar
    Bing Rewards Client Installer
    Bonjour
    Choice Guard
    Citrix online plug-in (USB)
    Citrix online plug-in (Web)
    Compatibility Pack for the 2007 Office system
    Conexant D850 PCI V.92 Modem
    Constant Guard Protection Suite
    Consumer In-Home Service Agreement
    Coupon Printer for Windows
    Dell Dock
    Dell Edoc Viewer
    Dell Getting Started Guide
    Digital Line Detect
    Epson CreativeZone
    Epson Easy Photo Print 2
    Epson Event Manager
    EPSON NX110 Series Printer Uninstall
    EPSON Scan
    Google Toolbar for Internet Explorer
    Google Update Helper
    GuardedID
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    iCloud
    Intel(R) Graphics Media Accelerator Driver
    iPod for Windows 2006-03-23
    iTunes
    Java Auto Updater
    Java(TM) 6 Update 13 (64-bit)
    Java(TM) 6 Update 38
    Junk Mail filter update
    LeapFrog Connect
    LeapFrog LeapPad Explorer Plugin
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Default Manager
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Works
    MMI
    MobileMe Control Panel
    Modem Diagnostic Tool
    MotoCast
    MotoHelper MergeModules
    Motorola Device Manager
    Motorola Device Software Update
    MOTOROLA MEDIA LINK
    Motorola Mobile Drivers Installation 5.6.0
    Move Media Player
    MP3 Rocket
    MSVCRT
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB973685)
    NetWaiting
    NOOK for PC
    Norton Security Suite
    PowerDVD
    QuickTime
    Realtek High Definition Audio Driver
    Roxio Creator Audio
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator DE
    Roxio Creator Tools
    Roxio Express Labeler 3
    Roxio Update Manager
    Safari
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Spelling Dictionaries Support For Adobe Reader 9
    Spotify
    Unity Web Player
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Upromise TurboSaver (remove only)
    Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
    Visual Studio 2008 x64 Redistributables
    Windows Driver Package - LeapFrog (FlyUsb) USB (11/05/2008 1.1.1.0)
    Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer
    Yahoo! Software Update
    Yahoo! Toolbar
    .
    ==== End Of File ===========================
     
  4. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    ok, Download Farbar Recovery Scan Tool on a clean PC (if possible) and save to a flash drive (memory stick). Use which ever of the folllowing is applicable to your system. (32 or 64 bit)

    Download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/ <--- 64 bit version Save to USB flash drive

    Download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/ <--- 32 bit version Save to USB Flash drive

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options I give two methods, use whichever is convenient for you.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select Your Country as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select Your Country as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

    Kevin
     
  5. jdarr

    jdarr Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    7
    Neither of the links work. Any other suggestions?
     
  6. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Only the 64bit system link is any good for you, if you are using a browser different from Internet Explorer, try right click on the link, select "save link as" then save as appropriate...
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1082587

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice