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Feel like I've hit a dead end... Unable to access specific sites

Discussion in 'Virus & Other Malware Removal' started by NidaYeah, Jan 19, 2013.

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  1. NidaYeah

    NidaYeah Thread Starter

    Jan 19, 2013
    Hi, this is my first time posting here so please let me know if I need to make adjustments or edits to my post.

    My problem:
    A few days ago I wanted to play the game Dark Souls online which runs on the 'Games For Windows Live' platform, after several reattempts of trying to connect to the service I was unable to do so, I didn't really think much of it at the time considering that GFWL is generally a terrible platform when it comes to anything remotely practical.

    My suspicions that something has infected my computer increased when I discovered that I was unable to access support.Microsoft.com - I am still unable to access the site and receive a 'The connection has timed out' message upon trying to connect to the URL. I have tried this in several browsers including Firefox, Nightly, Chrome and Opera.

    After many Google searches and much frustration I have found other users with the similar problem to myself, though mine seems to be less severe, many users report not being able to access any antivirus websites such as AVG, Antivir, Spybot S&D etc... as well as support.Microsoft.com.

    I however have discovered that only the following sites seem inaccessible for myself:-

    Avg update URL (Can't find this now - But it's the URL AVG uses to update/install)

    What I have attempted thus far:

    Here is what to me seems the most frustrating and confusing part.
    I've tried full system scans in the following programs:
    Malware Bytes
    Spybot S&D
    Smitfraud Fix
    Super AntiSpyware
    Trojan Remover

    Other than some tracking cookies which have now been deleted nothing was discovered.
    I feel I have hit a dead end, and am completely baffled. So any help is greatly appreciated...

    As follows is the requested information mentioned in the sticky (I have pasted all of this information into one pastebin URL, this is so that I don't max out the character limitation on my thread):


    If any other information is needed please let me know, I am very eager to find out what this problem is (if it even is a virus?) and get it fixed :(

    Some additional information which may be useful:
    Windows 7 64 Bit Professional

    This is what I get upon trying to ping one of the inaccessible websites.
    It is worth noting that all other PCs in my house connected to the same router are able to access the sites I am not.
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