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file option has disappeared

Discussion in 'Business Applications' started by jssch, Jan 28, 2002.

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  1. jssch

    jssch Thread Starter

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    This is weird, just to warn you.

    A co worker of mine, upon opening MS Word, has discovered that the file option usually on the toolbar is not there. The first option listed is "edit"

    I have right clicked on the tool bar and closed and started the program up again to no avail. Any ideas?
     
  2. angel

    angel

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    Corrupt normal.dot???
    Worth a shot at least. Close Word, rename it, open Word. Any better?
     
  3. angel

    angel

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    Oh, and what version of Word?
     
  4. jssch

    jssch Thread Starter

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    She's at lunch so i wont be able to do anything yet, but I know the version is

    Microsoft Word 2000 SR-1


    So do I look for a file named normal.dot and then rename it?
     
  5. angel

    angel

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    yep

    haven't been able to find anything else yet so let us know!
     
  6. angel

    angel

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    And then there's the chance of some type of virus. I'd run an up-to-date virus scan pronto.
     
  7. TechChick

    TechChick

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    She may have clicked and dragged the toolbar to the left by accident. Try clicking on it and dragging it to the right. It's probably not missing, it's just off the screen.
     
  8. jssch

    jssch Thread Starter

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    Have tried to drag it back to the right but it doesnt let me.

    Looked for normal.dot did not find one.

    There was a normal.fmt and then several normal.tmp

    all in the microsoft office directories
     
  9. angel

    angel

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    Hopefully Dreamboat will be along because as far as I know you should have a normal.dot located in your templates directory. Could be bad that you don't.
     
  10. jssch

    jssch Thread Starter

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    Can I copy that file from my computer and put it on hers? Whaich directory do you think I should put it in?
     
  11. Anne Troy

    Anne Troy

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    First Name:
    Anne
    Don't bother copying. Do this instead:

    Start-Find-Files or folders and type in:

    normal.dot

    If you don't find it, then open Word, hit Tools-Options, File locations tab. In the location under User Templates is where you will find normal.dot, perhaps on a second hard drive or network drive. If on a shared network drive and no others have problems, then move to the next step. If you finally find it on a hard drive, close Word and delete the normal.dot file and don't take the next step, just relaunch Word. If the menu is there, you're done. If not, take the next step.

    Next step:
    Word closed.
    Start-Run and type regedit and hit enter.
    Browse to the following folder:
    hkey_current_user\software\microsoft\office\9.0\word
    Right-click the Word folder and rename it to OldWord.
    Close the registry editor and launch Word.
    All should be well.

    It may be easier than all of that to just run Detect and Repair from Word's Help menu.

    :)
     
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