File wont open

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57789hfx

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Windows 10 open a folder and asking for a file the system locks. I have to exit and sign in again.
 

lochlomonder

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In order to understand better what we are dealing with here, please download and run the TSG System Information Utility on the affected PC, and then post the results back to this thread.

When you open the folder, can you give us the specific name of the file it's asking for?
 

57789hfx

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200906223839.000000-240
Processor: Intel(R) Pentium(R) CPU G850 @ 2.90GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: C: 464 GB (374 GB Free); L: 298 GB (297 GB Free); M: 929 GB (422 GB Free);
Motherboard: Dell Inc. 0D28YY, ver A00, s/n /FH9L0R1/CN736041790C4G/
System: Dell Inc., ver DELL - 6222004, s/n FH9L0R1
Antivirus: Windows Defender, Disabled
 

lochlomonder

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200906223839.000000-240
Processor: Intel(R) Pentium(R) CPU G850 @ 2.90GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: C: 464 GB (374 GB Free); L: 298 GB (297 GB Free); M: 929 GB (422 GB Free);
Motherboard: Dell Inc. 0D28YY, ver A00, s/n /FH9L0R1/CN736041790C4G/
System: Dell Inc., ver DELL - 6222004, s/n FH9L0R1
Antivirus: Windows Defender, Disabled
Thank you for that. I'll still need this information, please:

When you open the folder, can you give us the specific name of the file it's asking for?
 

57789hfx

Thread Starter
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Dec 3, 2020
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Thank you for that. I'll still need this information, please:
I can open the DOCUMENT section but not any files. Even those that havent been filed yet you cant open them. I tried EXPLORER++ but I had the same effect
 

lochlomonder

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Even those that havent been filed yet you cant open them.
I don't understand what you mean by this statement. Are you trying to go into My Documents, open files in there, and then the system locks up on you? What sort of files are you trying to open?
 

57789hfx

Thread Starter
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Dec 3, 2020
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4
I don't understand what you mean by this statement. Are you trying to go into My Documents, open files in there, and then the system locks up on you? What sort of files are you trying to open?
Files such as: RECIPES, MANUALS, INSURANCE, etc etc. Plus there are pages that havent been put into files but you cant move them either
 

Cookiegal

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I think you are confusing files with folders. The three examples you gave, Recipes, Manuals and Insurance, sound like folders. When you say there are pages that haven't been put into files yet I assume you mean they are documents that haven't been moved to one of those (or some other) folders? You know when creating documents you can save them right away in whatever folder you want. Or perhaps you're doing some clean up of files that weren't saved in specific folders previously. In any event, you need to be clearer please in exactly what you're trying to do.
 
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