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Files disappeared while transfering to external HD

Discussion in 'Hardware' started by bpugh, Apr 16, 2015.

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  1. bpugh

    bpugh Thread Starter

    Joined:
    Apr 16, 2015
    Messages:
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    Hi,

    So I was attempting to back up a folder on an external HD. I dragged and dropped the folder from my MacPro's HD to my external hard drive and it began transferring (as always). Next thing I know, I received a "can not complete" type of error. So I went to my macs HD to attempt the transfer again and noticed the folder was missing all of the files! So I went to my externalHD and the files were missing from there also! Please help!! These files are extremely important.

    Can these files be recovered?

    Mac Pro (2010)
    OS 10.8
    1TB HD
    8gb Ram
     
  2. renegade600

    renegade600

    Joined:
    Jun 22, 2006
    Messages:
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    did you look in the trash? did you try the time machine?
     
  3. plodr

    plodr

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    First Name:
    Liz
    For future reference and to avoid just the sort of problem you now have: Never transfer, always copy. If the computer hiccups while you are transferring, you lose files. If the computer hiccups while you are copying, you start over because all the files are still on the computer.
     
  4. Frost_WD

    Frost_WD Western Digital Representative

    Joined:
    Apr 7, 2015
    Messages:
    88
    Hi bpugh,


    Sadly, the best chances for recovering the files would be contacting a data recovery experts, however, that could pricy. @poldr gave you some good advice for the future, also I would like to add that if you have important information it is recommended to have at least two back ups and ideally the back up solutions to be stored in different locations.
    P.S. There are third party recovery software solutions, however, there is no guarantee that they will work especially in such cases. I cannot recommend any programs in particular, but other users might help you out in choosing one.


    Hope it helps,
    Frost_WD
     
  5. DaveBurnett

    DaveBurnett Account Closed

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    12,970
    Does the Mac have an undelete - it may be an add on application.
     
  6. managed

    managed Trusted Advisor Spam Fighter

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  7. DaveBurnett

    DaveBurnett Account Closed

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    Indeed, I forgot that!
     
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