files lost on restart

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cobbfifty

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Sep 21, 2008
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I bought an acer laptop at a yard sale "new in box" ?
It seems to work fine but if I save any files or photos and shut the computer down, when it is restarted those files are gone .All that is left are the sample pictures. It is running Windows Vista basic.
Just for info, my wife is using the computer on a US Navy ship at sea, and any any attempts to fix it will have to be done thru e-mail. And she is computer iliterate...... Thanks Cobbfifty
 
Joined
Jun 10, 2007
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251
Shouldn't they should have an IT guy there that can help her easier than this way.
 

DoubleHelix

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Dec 9, 2004
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24,388
What account is she logging in with?
What type of account is it?
What folder is she saving the pictures to?
Does this only happen with pictures? Can she save text files, for example, in the Documents folder?
 

cobbfifty

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Sep 21, 2008
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2
Did I mention that I just know enough about computers to be dangerous ? I have 20 years in radar and electronics but not much PC or software.
OK that said.
I don't know if or what kind of IT personnel are available out there.
Next I believe her login account is owner /user ..
No its is not just pics. I just used that as an example...... She has lost work files as well as pics. I got a tip from a friend to have her check the computer for a program called "deep freeze". I am waiting to hear back from her.. If not I will probably wait untill she gets home next month to post again. That way I will have the computer in front of me and it will be easier to answer any questions THANKs Cobbfifty
 

DoubleHelix

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Since a "new in box" computer would not come with a program like Deep Freeze, the easiest, quickest, and most thorough solution would be to reinstall the entire system from either the recovery disks (which, if not provided at the yard sale, can usually be ordered from the manufacturer) or from a recovery partition.

You could spend a lot of time and effort trying to chase down solutions for who knows how many problems including malware, keyloggers, or other serious security risks.
 
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