Finger print security not working

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Lynnstuff

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Joined
Jul 19, 2007
Messages
141
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20191206233246.000000-480
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, Intel64 Family 6 Model 140 Stepping 1, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: Intel(R) Iris(R) Xe Graphics, 1024 MB
Hard Drives: C: 476 GB (280 GB Free);
Motherboard: LG Electronics 15Z95N, ver FAB1, s/n B819317660AA0B9FC91561E77DE4087E15Z95N-G.AAC6U1
System: Phoenix Technologies Ltd., ver LGE - 2, s/n 106NZRP059782
Antivirus: Windows Defender, Enabled and Updated

It was nice when I first setup this laptop and I could sign in with my fingerprint. Then I had a challenge with loading and running Logitech OPTIONS. I did a clean boot a couple of times and ended up needing to reload windows. The OPTIONS loaded and is working OK. Now when I go thru the setup for Hello Windows and get my fingerprint in and the system asks if I want to do another finger, i skip to finish and enter my google account password and pin and then it asks if I want to setup for my fingerprint again. It dosen't take. Microsoft suggested the drivers from LG were the problem. I downloaded the driver set and couldn't determine how to go from there.
 

Lynnstuff

Thread Starter
Joined
Jul 19, 2007
Messages
141
I RAN THE AUTOPLAY. IT GAVE ME A MESSAGE THAT LATEST UPDATES WERE INSTALLED. DID A RESTART AND THEN ATTEMPTED TO SETUP THE FINGERPRINT. SAME CYCLE, IT NEVER GETS SET, JUST GOES BACK TO THE SETUP START WINDOW
 
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