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Fingerprint Scanner Not Working

Discussion in 'Windows 7' started by ArtIsABlast, Jun 18, 2011.

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  1. ArtIsABlast

    ArtIsABlast Thread Starter

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    I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

    Thanks
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Stopped working in what sense?

    Totally shut off?

    Won't recognize your fingerprint?
     
  3. ArtIsABlast

    ArtIsABlast Thread Starter

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    It isn't recognizing my fingerprint, no light comes up and it doesn't say that the fingerprint is wrong, meaning it just isn't scanning at all.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    What's the make and model of the problem PC?

    There should be software that corresponds with the fingerprint scanner. Go to All Programs and try to find it.
     
  5. ArtIsABlast

    ArtIsABlast Thread Starter

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    HP Pavilion DM4x.

    The software is HP Simplepass 2011. I try opening it and it doesn't open, it just shows it's opening and then disappears.
     
  6. TheShooter93

    TheShooter93 Malware Specialist

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    Go to HP Support & Drivers and click "Detect Your Product."

    Find the drivers associated with your fingerprint scanner, download and install them.

    Then reboot the PC.

    -------------------------------------------------------

    If you need help with this, I'm going to need the rest of that model number.
     
  7. ArtIsABlast

    ArtIsABlast Thread Starter

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    Should I just download all the drivers? I mean are those all drivers that haven't been installed on my computer?
     
  8. TheShooter93

    TheShooter93 Malware Specialist

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    Only install the driver for the fingerprint scanner.
     
  9. sfmoored

    sfmoored

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    I'm having the same issue with my Sony Vaio VGN-Z610Y running Vista. I've tried several things, including re-installing the software, patch, and drivers, and although it seems to work I it becomes unstable and stops working again. I realize the fingerprint scanner is a security feature and then remembered I downloaded Comcast's (Xfinity) new Constant Gaurd Protection Suite. I now realize all my problems started right after that. Because Xfinity's application was not working well (I couldn't access my work via my secure id plus other problems) I uninstalled it. But I believe that is what messed up the fingerprint sensor. I'm going to once again try to roll my computer back to see if I can get into a pre-Constant Gaurd Protection state. Geez. Will let you know.
     
  10. TheShooter93

    TheShooter93 Malware Specialist

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    sfmoored, to help both you and ArtIsABlast to the best of our ability, we need you to start your own thread.
     
  11. sfmoored

    sfmoored

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    @TheShooter93 - Why? My response is directly in response to @ArtIsBlast's question, "I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?".
     
  12. TheShooter93

    TheShooter93 Malware Specialist

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    I thought you were asking for help with the issue as well. Nevermind.
     
  13. ArtIsABlast

    ArtIsABlast Thread Starter

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    Installing the driver worked! Thank you for the help!
     
  14. TheShooter93

    TheShooter93 Malware Specialist

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    Glad it worked. (y)

    Just mark this thread as Solved by clicking the "Mark Solved" button in the top-left corner of the page.
     
  15. ArtIsABlast

    ArtIsABlast Thread Starter

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    Well it actually just stopped working again for some reason. Not sure what's going on but it's the same problem again. Will downloading the driver again help? The reader doesn't read anything and when I try to open HP SimplePass 2011 it just shows the window for a second and then stops working.
     
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