1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Firefox and Internet Explorer keep closing!

Discussion in 'Web & Email' started by nav2009, Jan 3, 2009.

Thread Status:
Not open for further replies.
  1. nav2009

    nav2009 Thread Starter

    Jan 3, 2009
    My problem is that I have IE 7 and firefox 3, and recently they stopped working properly. What exactly happens is that when you click one any of them to open, they will load for half a second then close, as if i hit the 'x' button, no messages, no warning. I've tried uninstalling and reinstalling both programs but same problem.
    This is the funny thing though, I ran a subscribed and paid version of webroot spy sweeper with anti-virus on my computer. It found trojans and other viruses, and I quickly deleted them. Then both Internet explorer and firefox were opening and quickly closing. I tried limewire and it worked fine with fast connection. later that night by miracle both IE and FF were working, no random closing, however Spy sweeper had a scheduled sweep and it did a thorough sweep of the computer. Now the net was still working, however as soon as i deleted the viruses, bpth firefox and internet explorer stuffed up. I ran anti malware, and still nothing happened, both firefox and internet explorer aren't working, and i really need help to fix this problem. Is there a program or application which can be downloaded, without sending me a virus which will remedy this?
    Please help we aussies aren't computer savvy.
  2. nav2009

    nav2009 Thread Starter

    Jan 3, 2009
    Sorry forgot to mention that everytime windows starts up,after logging in when the computer turns on, I click firefox. When i mean start up as all the programs load up and minimize to the system tray. Anyway as it is starting up, or before starting up I repeatedly click on firefox and wait for to load after,spy sweeper, desktop firewall and other programs have loaded. Here is another funny thing. It works as so, however if i try and open firefox after windows starts up, then it quickly closes after opening.
    I tried closing programs like my firewall ad spy sweeper however ame thing occurs!
  3. dvk01

    dvk01 Derek Moderator Malware Specialist

    Dec 14, 2002
    perhaps it is something to do with using cracks


    go to here and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu.
    Click on the entry in start menu to run HijackThis
    Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
    Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
    It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
    so do NOT fix anything yet.
    Someone here will be happy to help you analyze the results.
  4. dvk01

    dvk01 Derek Moderator Malware Specialist

    Dec 14, 2002
    depending on what is shown I might move this to malware or it might be something else
  5. ~Candy~

    ~Candy~ Retired Administrator

    Jan 27, 2001
    While you're at it, you should uninstall Limewire :rolleyes:
  6. nav2009

    nav2009 Thread Starter

    Jan 3, 2009
    I found a way to fix my web browser problem, I unistalled Webroot Spysweeper, Webroot desktop firewall, and Malwarebytes Anti-Malware. When I restarted my computer Internet Explorer and Firerfox were working fine. I installed all my anti-virus programs afreah and the web browsers still work.
  7. Phil42


    Jan 19, 2009
    I have a similar problem in that IE and FF will work for a short while then they give an error message and close. Found this thread and installed HJT and did a scan:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:35:39, on 19/01/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal
    Running processes:
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Kontiki\KHost.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\LogMeIn\x86\LMIGuardian.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    C:\Program Files\Kontiki\KService.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Program Files\LogMeIn\x86\LMIGuardian.exe
    C:\Program Files\Common Files\MicroWorld\Agent\MWASER.EXE
    C:\Program Files\Common Files\MicroWorld\Agent\MWAgent.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig?hl=en&source=iglk
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.aceradvantage.com/stdreg/startpage.jsp?sn=LUS050B106832126262535
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [LaunchApp] Alaunch
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\Audio\InstallShield\AzMixerSel.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [eScan Updater] C:\PROGRA~1\eScan\TRAYICOS.EXE /App
    O4 - HKLM\..\Run: [MailScan Dispatcher] "C:\PROGRA~1\eScan\LAUNCH.EXE" /startup
    O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: eScan Monitor Service - MicroWorld Technologies Inc. - C:\PROGRA~1\eScan\VISTA\avpmapp.exe
    O23 - Service: eScan Server-Updater (eScan-trayicos) - MicroWorld Technologies Inc. - C:\PROGRA~1\eScan\TRAYSSER.EXE
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: MWAgent - MicroWorld Technologies Inc. - C:\Program Files\Common Files\MicroWorld\Agent\MWASER.EXE
    O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
    End of file - 8132 bytes

    I am using an Acer Aspre One with WinXP. I'd be really grateful for any help as this is very frustrating
  8. ~Candy~

    ~Candy~ Retired Administrator

    Jan 27, 2001
    Hi and welcome. You need to start your own thread in the Malware Removal forum for your problem.
  9. Phil42


    Jan 19, 2009
    O.K. thanks. I'll try that.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/786241