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firefox/chrome crashes on dailymotion - ntdll.dll error I think

Discussion in 'Windows 7' started by romelrc, Jan 6, 2011.

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  1. romelrc

    romelrc Thread Starter

    Jan 6, 2011
    I am running win 7, 64bit professional. Whenever my web browsers try to open clips on dailymotion.com (i use mainly google chrome and mozilla firefox) they crash. Earlier none of them could load videos on dailymotion.com but now they crash.

    The error report from chrome about the crash said the following:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version:
    Application Timestamp: 4cffee6d
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16559
    Fault Module Timestamp: 4ba9b29c
    Exception Code: c0000005
    Exception Offset: 00038c19
    OS Version: 6.1.7600.
    Locale ID: 1053
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    The error report on firefox said the following:

    Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13,{e213bb8f-8ebd-11db-96b7-005056c00008}:,[email protected]:1.5.8
    BuildID: 20101203075014
    CrashTime: 1294363506
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1293035126
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 120
    StartupTime: 1294363413
    Theme: office-2007-black
    Throttleable: 1
    URL: http://www.dailymotion.com/video/xg27jn_the-history-of-led-zeppelin_lifestyle
    Vendor: Mozilla
    Version: 3.6.13

    The crazy thing is - I don't have any addons installed on firefox so I am leaning against the ntdll.dll being the file that is messing things up. Does anybody have any tips on how to fix this problem?
    I've had one crash or two on youtube.com as well using firefox.
  2. RaytheBear


    Sep 13, 2010
    When did this problem start? If not too many days ago, did you try a System Restore to a point before it started?

  3. romelrc

    romelrc Thread Starter

    Jan 6, 2011
    it has been happening since day one on win 7, ie 2 weeks ago
  4. lunarlander


    Sep 21, 2007
    Try and download the lastest version of Chrome and Firefox and Flash. ( Chrome includes Flash builtin, so you won't find a Flash version for Chrome )
  5. romelrc

    romelrc Thread Starter

    Jan 6, 2011
    thanks for the help here!

    I managed to solve the problem. I uninstalled flash player, firefox and chrome. Then I re-installed it all and now its working like a charm :)
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