firefox/chrome crashes on dailymotion - ntdll.dll error I think

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romelrc

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Joined
Jan 6, 2011
Messages
3
I am running win 7, 64bit professional. Whenever my web browsers try to open clips on dailymotion.com (i use mainly google chrome and mozilla firefox) they crash. Earlier none of them could load videos on dailymotion.com but now they crash.

The error report from chrome about the crash said the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4cffee6d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 00038c19
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1053
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


The error report on firefox said the following:

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13,{e213bb8f-8ebd-11db-96b7-005056c00008}:3.0.0.91,[email protected]:1.5.8
BuildID: 20101203075014
CrashTime: 1294363506
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1293035126
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 120
StartupTime: 1294363413
Theme: office-2007-black
Throttleable: 1
URL: http://www.dailymotion.com/video/xg27jn_the-history-of-led-zeppelin_lifestyle
Vendor: Mozilla
Version: 3.6.13


The crazy thing is - I don't have any addons installed on firefox so I am leaning against the ntdll.dll being the file that is messing things up. Does anybody have any tips on how to fix this problem?
I've had one crash or two on youtube.com as well using firefox.
 
Joined
Sep 13, 2010
Messages
628
When did this problem start? If not too many days ago, did you try a System Restore to a point before it started?

Ray
 
Joined
Sep 21, 2007
Messages
13,182
Try and download the lastest version of Chrome and Firefox and Flash. ( Chrome includes Flash builtin, so you won't find a Flash version for Chrome )
 

romelrc

Thread Starter
Joined
Jan 6, 2011
Messages
3
thanks for the help here!

I managed to solve the problem. I uninstalled flash player, firefox and chrome. Then I re-installed it all and now its working like a charm :)
 
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