Firefox crashes on startup

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

L22

Thread Starter
Joined
Jan 14, 2015
Messages
64
Hi

Error message: The application has a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash. Details: The application did not identify itself

I tried a clean re-install and it worked for a day or two and then crashed again.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, x64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 1948 Mb
Graphics Card: Intel(R) HD Graphics, 750 Mb
Hard Drives: C: Total - 953766 MB, Free - 857041 MB;
Motherboard: ASUSTeK Computer INC., P7H55-M
Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled
 
Joined
Mar 1, 2015
Messages
320
Try disabling all extensions (if any) and see what happens. That could be one cause of your problem.
 

L22

Thread Starter
Joined
Jan 14, 2015
Messages
64
How do you disable extensions without being able to open Firefox?
 

plodr

Liz
Joined
Jun 27, 2014
Messages
23,957
In the run box, type the following
Code:
firefox.exe -safe-mode
You will get a popup box showing that you can run in safe mode (that means no addons) or another button gives you the option to Reset Firefox. Try safemode first and if it doesn't crash. Start enabling your addons two at a time until it crashes. Then you know one of those two is causing the proble.
 

L22

Thread Starter
Joined
Jan 14, 2015
Messages
64
I tried the run box command and it showed the same error message "the application has a problem..." and it didn't start.
 

L22

Thread Starter
Joined
Jan 14, 2015
Messages
64
Yeah. I did. But it has happened before. I'm considering switching to chrome even though firefox is my preferred browser.
 

L22

Thread Starter
Joined
Jan 14, 2015
Messages
64
Oh wait. An appearance customization was deleted. Maybe that was the problem...
 
Joined
Oct 26, 2001
Messages
57,793
Some thing or a file in the profile folder that is made when changes are done that do things when you restart Firefox can screw up.

Years ago I can something and forget just what but after looking in profile I deleted the one file and all was okay after that. So you may have had something like that.
 

L22

Thread Starter
Joined
Jan 14, 2015
Messages
64
The problems back again lol...sigh. @hewee - Wish you could remember. :(
 
Joined
Oct 26, 2001
Messages
57,793
Go to help and click Troubleshooting Information.
Then click Show Folder by Profile Folder.
Sort by date modified.
Take a screen shot of the folder.

Then post it here.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top