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firefox missing profile

Discussion in 'Web & Email' started by unstresst, Sep 19, 2014.

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  1. unstresst

    unstresst Thread Starter

    Joined:
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    Tech Support Guy System Info Utility version 1.0.0.2
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    ---------------------------------------------
    Acting on a firefox prompt, I chose to reset firefox to default.

    when all is said-n-done, firefox wont load..... dialog box says profile is missing
    and a new folder on desktop is labled: Old firefox Data
     
  2. hewee

    hewee

    Joined:
    Oct 26, 2001
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    57,768
    Never heard that happen before. The default would reset all so it would be like a new install so any changes you made would be lost or that is how it used to be.

    Anyhow do not know what is wrong. But once you get it fixed get MozBackup.
    http://mozbackup.jasnapaka.com/

    This would get all back the way it was to the last backup.
     
  3. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
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    Click the Start button and in the search field put %APPDATA%\Mozilla\Firefox press enter. You should have three folders Crash Reports, Profiles Folder and Profiles config settings. Let us know if any are missing or if additional ones are showing up.
     
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