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Firewall blocking

Discussion in 'Windows XP' started by rose1954, Jun 27, 2012.

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  1. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please post a new HijackThis log and let me know how things are with the computer now. Are you able to access that web site you were having problems with?
     
  2. rose1954

    rose1954 Thread Starter

    Joined:
    Jun 27, 2012
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    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 5:36:32 PM, on 7/6/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
    C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
    C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\PROGRA~1\COMMON~1\AOL\120898~1\EE\AOLHOS~1.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\COMMON~1\AOL\120898~1\EE\AOLServiceHost.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60446
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60446
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080423
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1505\6.6.1088\TmIEPlg.dll
    O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
    O2 - BHO: TmBpIeBHO - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
    O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
    O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
    O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1208987670\EE\AOLHostManager.exe
    O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Trend Micro Titanium] C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL ""
    O4 - HKLM\..\Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [UniblueRegistryBooster] "C:\Program Files\Uniblue\RegistryBooster\launcher.exe" delay 20000 (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [PersonalSec] C:\Program Files\PersonalSec\psecurity.exe (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe" -s (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Kenneth Strean')
    O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [ComcastAntispyClient] "C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide (User 'Kenneth Strean')
    O4 - Global Startup: WhiteSmoke Translator.lnk = C:\Documents and Settings\Elaine Strean\Local Settings\Temporary Internet Files\Content.IE5\GKAOUDCI\WhiteSmokeWriterGeo5002_en[1].exe
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1341087178636
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O18 - Protocol: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
    O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1505\6.6.1088\TmIEPlg.dll
    O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll
    O18 - Protocol: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Titanium\UIFramework\ProToolbarIMRatingActiveX.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Trend Micro Solution Platform (Amsp) - Trend Micro Inc. - C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    --
    End of file - 10295 bytes
    no - I am not able to access the account information yet on the website. It lets me log in, but not check the account.
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,692
    Go to Start - Run type in cmd then click OK. The MSDOS window will be displayed. At the prompt type the following being careful to include the spaces:

    SC Delete AVGIDSHX

    Then press Enter

    Type:

    Exit

    Then press Enter.

    Then reboot the machine and let me know if the problem still persists.
     
  4. rose1954

    rose1954 Thread Starter

    Joined:
    Jun 27, 2012
    Messages:
    41
    I did the above and the same thing happens. I can log into the site, but when the account information is supposed to come up it still says error and won't load it?
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    101,692
    What is the exact error you're getting?
     
  6. rose1954

    rose1954 Thread Starter

    Joined:
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    It just has a yellow triangle with an exclamation point in the lower left hand corner and it says Error on Page. Nothing else comes up.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
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    I assume this is Internet Explorer?

    Have you tried another browser?

    Please upload a screenshot.
     
  8. rose1954

    rose1954 Thread Starter

    Joined:
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    I would load a screenshot, but I don't know how to do that. I tried Internet Explorer and I just tried Google. When I used Google, I got the following message: https://customer.comcast.com/Secure/Account.aspx. Not sure what that means?
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
    101,692
    What message? All I see is a link that takes me to a Comcast page.

    To upload a screenshot:

    When viewing the screen you want to copy hit the Print Screen button on your keyboard. Then open up Microsoft Paint and right-click the mouse and select "paste" and the image will appear. Save the image.

    Now open a reply here and click on Manage Attachments then on "browse" to locate the file on your computer then click on Open and finally on Upload before submitting your reply.
     
  10. rose1954

    rose1954 Thread Starter

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    Ok, I read all your instructions, but I still do not know how to open Microsoft Paint or what it even is?
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
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    Go to Start - All Programs - Accessories - Paint.
     
  12. rose1954

    rose1954 Thread Starter

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    I have tried to use the Microsoft Paint, but every time I right click, the paste command is not highlighted. If I hit select all, it disappears. I don't think I am going to be able to do this, and I really hate taking up all your time on this problem. Thank you so much for trying though.
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    If the paste command is not highlighted that means you didn't copy the screen properly. Did you hit the Print Screen key to copy the image from your screen first?
     
  14. rose1954

    rose1954 Thread Starter

    Joined:
    Jun 27, 2012
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    I thought I did. It is the print screen button on the keyboard? Correct? I have tried it with the caps key on and also without the caps key on and nothing happens.
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Try downloading Firefox and see if you can get the site to work.
     
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