Hi.
I have a Toshiba Tecra M5-S4332, Intel Centrino duo, with 4gb RAM running Windows XP sp3. I couldn't see very well one day and opened an email I thought I recognized. Never had virus problem before via email though know it happens. Powered down laptop for the night.
Next morning, sets of five blue vertical lines up and down my monitor. Shut down. Powered up later..same lines. F8 to go into safe mode with command line. Went to Programs, ran Avast scan which identified 8 or 9 issues - each the same but with a different number at the end. Tried to delete but Avast wouldn't allow it. Ran Glary Utilities to check registry. Found 8 problems. Deleted problems. Reboot and laptop booted up normally. Powered down at day's end.
Next morning, same problem. Tried Glary Utilities..no problems found. Ran Malwarebytes' Anti-malware. Took 2.5 hours. No malicious items detected.
Shut down. Cooled machine. Removed RAM one at a time. No change. Boot up and logged in. Same lines. Did NOT go into safe mode. Scrolling programs on screen. Stopped on hotcore.exe for about 30 minutes then finished booting to BSOD. Took system dump and advised contacting administrator. Hotcore supposedly related to Paragon Software. Tried deleting program via command line and CCleaner Tools. Cannot delete in safe mode.
Any ideas would be appreciated before I go buy a new hard drive and start from scratch.
Thanks in advance....Larry
I have a Toshiba Tecra M5-S4332, Intel Centrino duo, with 4gb RAM running Windows XP sp3. I couldn't see very well one day and opened an email I thought I recognized. Never had virus problem before via email though know it happens. Powered down laptop for the night.
Next morning, sets of five blue vertical lines up and down my monitor. Shut down. Powered up later..same lines. F8 to go into safe mode with command line. Went to Programs, ran Avast scan which identified 8 or 9 issues - each the same but with a different number at the end. Tried to delete but Avast wouldn't allow it. Ran Glary Utilities to check registry. Found 8 problems. Deleted problems. Reboot and laptop booted up normally. Powered down at day's end.
Next morning, same problem. Tried Glary Utilities..no problems found. Ran Malwarebytes' Anti-malware. Took 2.5 hours. No malicious items detected.
Shut down. Cooled machine. Removed RAM one at a time. No change. Boot up and logged in. Same lines. Did NOT go into safe mode. Scrolling programs on screen. Stopped on hotcore.exe for about 30 minutes then finished booting to BSOD. Took system dump and advised contacting administrator. Hotcore supposedly related to Paragon Software. Tried deleting program via command line and CCleaner Tools. Cannot delete in safe mode.
Any ideas would be appreciated before I go buy a new hard drive and start from scratch.
Thanks in advance....Larry