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Flashing Cursor after POST on Restart

Discussion in 'Hardware' started by bgbrooks, Apr 14, 2008.

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  1. bgbrooks

    bgbrooks Thread Starter

    Joined:
    May 1, 2007
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    I have an issue with a Dell Latitude D620 Notebook. If you select "Restart" from Windows ( XP Pro sp2 ), the PC goes through POST and then hangs with a flashing cursor at the upper left corner of the screen. You must then turn off power, turn on power and have a normal startup. It only occurs when Docked on the Dell Port replicator.

    This does not happen if you shut down, Power on the PC and allow normal startup.
    Dell Support claims it is software corruption, I find it unlikely, Any Ideas.
     
  2. Compaq__

    Compaq__

    Joined:
    Mar 18, 2008
    Messages:
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    I always ask people "When did this suddenly start happening?". "What was the last thing that changed....if anything before you noticed this problem?"
     
  3. bgbrooks

    bgbrooks Thread Starter

    Joined:
    May 1, 2007
    Messages:
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    No changes only a reboot
     
  4. bgbrooks

    bgbrooks Thread Starter

    Joined:
    May 1, 2007
    Messages:
    4
    I have discovered the cause of this issue.
    The Printer is an HP Business Inkjet 6310 All-in-One with integrated USB Port and a Multi-Card Reader. The Driver used by HP is not fully compatible with some Intel/VIA/... USB Chipsets. The only true fix is unplug the USB Cable or turn off the printer on a reboot.
    FYI: There is an issue with an HP Business Inkjet 6310 All-in-One with integrated USB Port and a Multi-Card Reader on Un-Dock as well the same fix applies to Notebbok PC's used with a Docking Station/Port Replicator.
     
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