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Forgotten microsoft email password on acer laptop

Discussion in 'Web & Email' started by Happie, Nov 25, 2018.

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  1. Happie

    Happie Thread Starter

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    Nov 25, 2018
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    I recently bought an acer touchscreen laptop from a friend who recently passed away. I cannot log into the acer laptop because í do not know his password or pin # and unfortunately he os now deceased. When latop is turned on it automatically asks for microsoft email address and password or pin#. Laptop does not have a cd drive on it but it is touchscreen. How can í bypass the password or pin# to use my laptop?
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,654
    The best thing to do in situations like this is to re-install Windows, so that you will also be rid of the baggage. Go download MS Media Creation Tool to generate a USB stick, then boot with it and choose Custom Install. I assume he was running Win 10, so it should activate with no problems as MS remembers the hardware.
     
  3. Happie

    Happie Thread Starter

    Joined:
    Nov 25, 2018
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    Thank you so much for the advice. I Jope it works
     
  4. Couriant

    Couriant Trusted Advisor

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    33,881
    First Name:
    James
    Since it's tied to a Microsoft account I don't know if it will work. You may need to speak to Microsoft if you run into account creating issues.
     
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