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Formatting computer problem

Discussion in 'Hardware' started by AnishaK, Jan 8, 2011.

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  1. AnishaK

    AnishaK Thread Starter

    Joined:
    Jan 8, 2011
    Messages:
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    I am attempting to format my computer, however, there is a problem with my cdrive.

    Usually when I want to turn on my computer, it goes to a black screen and says "Diskette drive 0 seek failure" where I have to press F1 to continue or F2 to go to setup, it then goes to ask me what i want to log on to the options are both windows XP professional.- Then my software operates as normal.

    Whilst trying to format my computer however, it stops the formatting and says:

    STOP: c0000221 Unknown Hard Error
    \SystemRoot\System32\ntdll.dll

    What does this mean? help!!! =S
     
  2. JennyJackson01

    JennyJackson01 Account Closed

    Joined:
    Apr 3, 2010
    Messages:
    638
    Go back to basics.

    1. Check that C Drive (the main hard drive) is set to master on number 1 IDE or SATA and the connections are firm.
    2. Have you got a floppy drive? If not, disable the floppy options in BIOS and if you have, make sure the settings are correct.
    3. Set BIOS to boot from the CD Drive first, and the hard drive second.

    Now pop the installation disk in the CD Drive and away you go. Good luck.

    Jenny
     
  3. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Why are you trying to format at all? Do you plan to reinstall Windows?

    If so, then all you need do is start the installation and delete the partitions when that option presents. Make a new one and install. Formatting is not needed since it is part of setup after you make the new partition.

    (If the computer has been running, then the drive's connections do not need to be changed. There is no "master" with SATA drives, so that cannot be set, anyway. It also makes no difference if the drive was set to slave before. If it was installed to an IDE slave and ran from it, there is no need to make any changes.)
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,811
    First Name:
    Frank
    Assuming you have XP Pro currently installed, and assuming you have an actual XP Pro CD, here is a good pictorial and instructional guide for you to follow to format the hard drive and do a clean install of XP Pro.

    You rate yourself as a "Beginner", so I'm not sure how computer-savvy you are. You might consider getting someone who is computer-savvy to assist you.

    ----------------------------------------------------------------
     
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