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Framework + Service pack failed

Discussion in 'Windows 7' started by Ryan_Waz, Feb 14, 2015.

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  1. Ryan_Waz

    Ryan_Waz Thread Starter

    Joined:
    Jan 30, 2015
    Messages:
    17
    Hello, i recently had a lot of issues with my laptop and had it restored to factory settings, but there seem to be a lot of problems. I have tried to install the Service pack 1 and get an error, saying installation unsuccessful and i also tried to download microsoft.net framework 4 and 5+ (not quite sure which ones)
    The error i got from the service pack was something along this line:

    INSTALLATION FAILURE ERROR_ACCESS_DENIED (0X80070005

    Anyway, this is the error log i got from trying to install the framework :

    OS Version = 6.1.7600, SP = 0.0, Platform 2
    OS Description = Windows 7 - x64 Home Premium Edition
    MSI = 5.0.7600.16385
    Windows version = amd64_windowsfoundation_31bf3856ad364e35_6.1.7600.16385_none_5f2ecc1aaa4ac3b2.manifest
    Windows servicing = 6.1.7601.17592
    CommandLine = C:\d58a5bea5aa91f486c1a2f194898\\Setup.exe /x86 /x64 /web
    TimeZone = GMT Standard Time
    Initial LCID = 1033
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4.5.1 Setup
    Package Version = 4.5.50938
    User Experience Data Collection Policy: Disabled
    Number of applicable items: 11
    Exe (C:\d58a5bea5aa91f486c1a2f194898\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    ServiceControl operation succeeded!
    ServiceControl operation succeeded!
    Exe (C:\d58a5bea5aa91f486c1a2f194898\Windows6.1-KB958488-v6001-x64.msu) failed with 0x643 - Fatal error during installation. .
    Final Result: Installation failed with error code: (0x00000643), "Fatal error during installation. " (Elapsed time: 0 00:01:30).



    I have also found another program that doesn't work... Skype. I get an error saying "Skype can't connect, (link)Get help fixing this problem(link) and once clicked it just says check i'm on the internet (clearly am) and turn skype off and back on, which I have done.

    Any help is greatly appreciated, thanks for reading :)

    - Ryan
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,069
    First Name:
    Liz
    Before you do any updates, you need to get SP1 installed.
    Did you download it from here?
    http://www.microsoft.com/en-us/download/details.aspx?id=5842
    Support for Windows 7 without a SP ended on April 9, 2013 so Windows Update, I suspect, will tell you there are no updates.

    When you are ready to install, disable your security programs and remove the computer from the internet (if wired, pull the ethernet cable; if wireless turn off the wifi on the computer).
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,645
    First Name:
    Frank
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