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Freeze. Might be hardware problem. Need help.

Discussion in 'Hardware' started by E1roux, Jul 13, 2018.

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  1. E1roux

    E1roux Thread Starter

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    Hi, everyone. I been having trouble with me dell inspiron 530 recently. The screen keep freezing and I can't do anything. I try pressing every keys on the keyboard and clean out all the dust in the system but still doesn't work. If anyone have a solution, please help me. My computer also have a amber light glowing in the motherboard.
     
  2. dckeks

    dckeks

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    Darrin
    Please provide specifications of your computer such as OS, make model, etc. Have you tried testing using Safe Mode?
     
  3. E1roux

    E1roux Thread Starter

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    My computer is dell inspiron 530. The picture has the specs of my computer.
     

    Attached Files:

  4. dckeks

    dckeks

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  5. E1roux

    E1roux Thread Starter

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    Both options don't work. Still freeze.
     
  6. dckeks

    dckeks

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    It still freezes?

    Please start by running the dell hardware diagnostics. Also perform the following if you can.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 3:
    Download Process Explorer to your desktop
    1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    2. In the View menu click on Select Columns
    3. Check Verified Signer, Virus Total on Process Image Tab
    4. Select the Process I/O tab and check Reads, Rights and click OK
    5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    6. Double Click on the CPU Column to sort by highest CPU usage.
    7. (Highest CPU Processes should be at the top once sorted properly)
    8. Wait approximately a minute
    9. Select Save or Save As from the File menu
    10. Save SystemIdleProcess.txt to Desktop
    11. Upload file to your reply

    Step 4:
    Download Event Viewer Tool to your desktop

    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    Click on number of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    Upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Run the above steps again Except at step 3.
    Select Application
    Rename log file to ApplicationLog.txt
    Upload or Paste to next reply

    Step 5:
    How to perform a clean boot in Windows
    http://support.microsoft.com/kb/929135

    Let me know if it works much better in this mode?
     
  7. E1roux

    E1roux Thread Starter

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    Thx man it work no longer freeze
     
  8. dckeks

    dckeks

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    After performing steps 1-4 it not longer freezes or only when using in clean boot state?
     
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