1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Freeze or Crash writing to USB Hard Drive

Discussion in 'Hardware' started by campman, Mar 31, 2008.

Thread Status:
Not open for further replies.
  1. campman

    campman Thread Starter

    Joined:
    Jun 29, 2004
    Messages:
    5
    Sorry for this long post, but I figure the more information the better.

    PROBLEM:

    I have had this problem for some time. I have 2 USB hard drives connected to a USB 2.0 PCI card. Almost every time I try to write to the second USB hard drive, my computer either freezes or crashes. It usually happens (but not always) when I am writing to a mounted TrueCrypt partition. Half the time one or both of the USB drives are not even recognized by Windows and I have to reboot again to get them recognized. I replaced the second USB drive with a new Western Digital, but I have the same problems. I have had no problem writing to the first TrueCrypt USB drive. I don’t know if I need to update my drivers, the USB 2.0 PCI card has gone bad, I have a bad hard drive, or what.

    SPECS:

    I have a Dell Dimension 8200, Windows XP Home SP2, new installation about 2 months ago.

    2 internal hard drives: Primary 40 G (1 partition), and Slave 300 G (4 partitions)

    5 port USB 2.0 PCI card (Ali Corporation, Model # M5273) (added after purchase of Dell computer) with 2 USB external 2.5 hard drives plugged in here (both enclosures have double plugs for data and extra power which are all plugged in taking up 4 USB plugs)

    1. 40 G Seagate HD in Macally enclosure (1 TrueCrypt partition which mounts to a different drive letter)

    2. New 250 G Western digital HD in Rosewill enclosure (both bought from Newegg.com) (4 partitions, the last partition is a TrueCrypt partition which mounts to a different drive letter.)

    a. I used an exact hard drive and enclosure like in 1 above: 40 G Seagate HD in Macally enclosure (1 TrueCrypt partition) but had the same problems, thus I bought the new WD thinking this HD was going bad.

    2 USB 1.0 ports with (all these USB devices work fine)

    1. Stratitec USB hub plugged in there: USB devices through hub are:
    a. HP printer,
    b. APC Back UPS,
    c. Canon scanner

    2. Telephone recording device.

    ERROR NOTICES:

    I often get “Delayed Write failed” notices before freezes. I usually have to turn the power off to get Windows to shut down.

    Here are the Blue Screens of Death (BSOD) notices:

    1. “A device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a “stop error.” A stop error requires you to restart your computer.”

    2. “A problem has been detected and Windows has been shut down to prevent damage to your computer.
    BAD_POOL_HEADER
    If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps. Check to make sure any new hardware or software is properly installed….
    Tech info:
    Stop: 0x00000019 (0x00000020, 0x8720b928, 0x8720b938, 0x0A040001)

    3. Another time, the same as above except
    Stop: 0x00000019 (0x00000020, 0x873AA358, 0x873AA378, 0x0A0400001)

    TESTS:

    1. I have plugged the second USB hard drive (whether the old 40 G Seagate HD in Macally enclosure (1 partition) or the new 250 G Western digital HD in Rosewill enclosure (4 partitions)) into the USB hub with the same problems.

    2. I wrote to one of the Western Digital partitions in Safe Mode with NO PROBLEMS.

    3. I plugged both USB HD’s into my Toshiba laptop’s USB 1.0 ports and had NO PROBLEM reading or writing to them with TrueCrypt partition mounted.

    4. After each crash, I usually run Norton Disk Doctor to repair problems on the USB drive. (Norton has worked better for me than Windows checkdisk.)

    5. Ran a Avanquest Fix-It Utilities 8 PC diagnostic test on the 250 G WD HD (without the TrueCrypt partition mounted) with the following results:

    Hard Disk 3 [WDC WD25] (1 hour 13 minutes 21 seconds)
    Started at 6:45:52 PM on 3/30/2008
    Ended at 7:59:13 PM on 3/30/2008
    Vendor: WDC WD25
    Product: 00BEVE-00WZT0
    Drive number: 2
    Bytes per sector: 512
    Sectors per track: 63
    Number of sectors: 488397168
    Number of tracks: 7752336
    Capacity (million bytes): 250059
    Bus: SCSI
    Butterfly Seek Test
    Started at 6:45:52 PM on 3/30/2008
    Ended at 6:51:05 PM on 3/30/2008
    Start Sector: 0
    Stop Sector: 488397104
    Sector Increment: 31
    Test Iterations: 65535
    No problem was found while running this test.
    Random Seek Test
    Started at 6:51:05 PM on 3/30/2008
    Ended at 7:09:56 PM on 3/30/2008
    Start Sector: 0
    Stop Sector: 488397104
    Test Iterations: 65535
    No problem was found while running this test.
    Read/Verify Test
    Started at 7:09:56 PM on 3/30/2008
    Ended at 7:59:13 PM on 3/30/2008
    Start Sector: 0
    Stop Sector: 488397104
    Sector Increment: 31
    This test failed. This may have been due to
    • A defective head or cylinder
    • A defective or incomplete low-level format
    • A drive failure, either electronic or mechanical
    The diagnostic test reported:
    Error: SCSIReadVerifySector failed (1117).

    System Stress [System Stress] (33 seconds)
    Started at 7:59:13 PM on 3/30/2008
    Ended at 7:59:46 PM on 3/30/2008
    Drive count: 4
    Drive: 0
    Vendor: ST340014
    Product: A
    Bytes per sector: 512
    Sectors per track: 63
    Number of sectors: 78125000
    Number of tracks: 1240079
    Capacity (million bytes): 40000
    Bus: IDE
    Drive: 1
    Vendor: ST330083
    Product: 1A
    Bytes per sector: 512
    Sectors per track: 63
    Number of sectors: 586072368
    Number of tracks: 9302736
    Capacity (million bytes): 300069
    Bus: IDE
    Drive: 2
    Vendor: WDC WD25
    Product: 00BEVE-00WZT0
    Bytes per sector: 512
    Sectors per track: 63
    Number of sectors: 488397168
    Number of tracks: 7752336
    Capacity (million bytes): 250059
    Bus: SCSI
    Drive: 3
    Vendor: USB 2.0
    Product: Storage Device
    Bytes per sector: 512
    Sectors per track: 63
    Number of sectors: 78140160
    Number of tracks: 1240320
    Capacity (million bytes): 40007
    Bus: SCSI
    Stress Test
    Started at 7:59:13 PM on 3/30/2008
    Ended at 7:59:46 PM on 3/30/2008
    Memory Test Size (bytes): 4194304
    Enable Memory Test Thread: 1
    End when disk idle: 1
    Memory Test Cycles: 4294967295
    Enable Hard Disk Test Thread, IDE, Drive 0: 1
    Enable Hard Disk Test Thread, IDE, Drive 1: 1
    Enable Hard Disk Test Thread, SCSI, Drive 2: 1
    Enable Hard Disk Test Thread, SCSI, Drive 3: 1
    This test failed. This may have been due to
    • An internal error in the Stress Test
    • A hard drive failure
    • A memory read/write failure
    The diagnostic test reported:
    Memory Test started
    Butterfly Seek Test started, Drive 0
    Butterfly Seek Test started, Drive 1
    Butterfly Seek Test started, Drive 2
    Butterfly Seek Test started, Drive 3
    Error: Butterfly Seek failed (1117).
    Butterfly Seek Test failed, Drive 2
    Memory Test aborted
    Butterfly Seek Test aborted, Drive 0
    Butterfly Seek Test aborted, Drive 1
    Butterfly Seek Test aborted, Drive 3

    I have lost 2 months of my life to this problem (Woe is me!). Any help at all would be appreciated.
    Thanks, Campman
     
  2. fedge

    fedge

    Joined:
    Jun 27, 2008
    Messages:
    2
    i have a simlar issue my computer will freeze up ..totally non responsive and not always a BSD.. whenever i use my epson printer... it has become more and more a problem as of late though
     
  3. win2kpro

    win2kpro

    Joined:
    Jul 19, 2005
    Messages:
    11,670
    fedge, you should start a new thread regarding your problem. Although your problem may seem similiar to the original thread you are "piggy backing" the original thread dealt with a USB add in card. Are you using an add in USB card?

    Post more information regarding the EXACT make and model of your machine, the EXACT model of your printer, and the EXACT make and model of your power supply.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/698845

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice