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Freezes, boot problems and USB issues

Discussion in 'Windows 10' started by treds87, Jun 7, 2017.

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  1. treds87

    treds87 Thread Starter

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    I'm almost a complete beginner so forgive me if I'm talking rubbish.

    My laptop freezes on a regular basis with the last second of audio buzzing.
    The only way to turn it off is to hold power button down.
    Turn it back on and there is no guarantee that Windows will start back up, usually takes me a couple of tries before Windows will boot.
    And now after a few tries and my laptop in on, my USB ports are not recognising my mouse or USB sticks.
    Can anyone have a guess at what might be wrong please?

    It's an Acer aspire 5750 (getting old I know) from 2011 running windows 10
    Intel core i5-2410m 2.3ghz with turbo boost 2.9ghz (no clue what that is sorry).
    Intel HD graphics 3000, up to 1760 mb dynamic video memory.
    6gb ddr3 memory.
    500 gb hdd

    Thats all I know about it, sorry if that's not the right info.
     
  2. metallica5456

    metallica5456 Trusted Advisor

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    Could be a dying hard drive, bad RAM, corrupted operating system.

    You would need to do some testing to find out.

    When was the last time it had a fresh install of Windows 10?
     
  3. treds87

    treds87 Thread Starter

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    Hi, I haven't done anything to it since i updated from Windows 7 for free. It updates and stuff on its own but I wouldn't know how to put a fresh copy of Windows 10 on it.
    I did the scf /scannow thing on it and that didn't turn up anything.
    Also I have Norton antivirus and I scan, clean disc and files often too.
     
  4. metallica5456

    metallica5456 Trusted Advisor

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    That's a fairly decent laptop even being 5 years old.

    If you are willing to put the time in I could help you with running some diagnostics on it to see if we could isolate the issue.

    If not, my recommendation is to either take to a local PC shop or friend that works on computers and have them fix it.

    Lmk how you would want to proceed. I am signing off for the night.
     
  5. treds87

    treds87 Thread Starter

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    I'm definitely interested in learning how to do all that myself, so I'd be really greatful for your help. Thank you.
     
  6. metallica5456

    metallica5456 Trusted Advisor

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    Ok this REALLY will be my last for tonight. :D

    Ok here's my recommendation:

    1. Backup ALL files or pictures you might want to keep to USB flash drive or DVD/CD or other source.

    2. Download the Windows Media Creation Tool HERE

    3. Insert a blank DVD into your DVD burner and follow the instructions from the link in #2 to create a Windows 10 bootable DVD.

    4. Make sure you have the Windows 7 COA from the computer as you MIGHT need this to reactivate Windows afterwards, IF it doesn't self-activate.

    Let me know if you have any further questions and I will reply in the AM.

    Cheers.
     
  7. treds87

    treds87 Thread Starter

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    Thank you,
    I will try to follow that, but it will have to wait for me to get rw dvds as my USB isn't working at the moment. Also what is coa? Thank for your help. I'll probably have more questions once i start following the instructions, if that's OK.
    Thank you again.
     
  8. metallica5456

    metallica5456 Trusted Advisor

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    Ok, Facebook has "delayed" my bedtime, so one more reply. :D

    COA is the Microsoft sticker that is on your computer with the 25 character Certificate of Authenticity for Windows. On yours, it probably says Windows 7.

    If you don't have or see the sticker check under the battery. If still not there, no sweat. We can probably pull it off with a key finder program.

    One question regarding the USB....do NONE of the USB ports work? Front and back?
     
  9. treds87

    treds87 Thread Starter

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    They were working last night but today none of them are recognising my wireless or wired mouse or USB sticks. But I do have a laptop cooling tray thing plugged in and that is at least taking power from a USB port.
    If that makes a difference, I don't know.
     
  10. metallica5456

    metallica5456 Trusted Advisor

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    Unplug the cooling tray and then see if the other ports work.
     
  11. treds87

    treds87 Thread Starter

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    They are still not working.
     
  12. treds87

    treds87 Thread Starter

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    Hi, just a quick update. My disc drive wasn't working either, so I rang pc world knowhow, and they suggested I reset my laptop, which froze the first time but then worked the second time. So far the USB ports are working again, and it booted nicely so now I guess I just wait and see if the freezing problem is still there... Then I shall follow all the instructions, and if that doesn't work I will have to send it off for repair.
     
  13. metallica5456

    metallica5456 Trusted Advisor

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    Ok that's somewhat along the lines of what we were discussing by reinstalling Windows. If that fixed the issue, then it means it was a software problem , NOT hardware related which is always a good thing. :)
     
  14. treds87

    treds87 Thread Starter

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    Hopefully that's the problem fixed... Only time will tell lol
    Thanks for your help.
    I know this is kinda solved now, but if you would still be willing to help teach me some basics, I'd be really greatful.
     
  15. metallica5456

    metallica5456 Trusted Advisor

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    Of course. Do you have some specific questions?
     
    Last edited: Jun 9, 2017
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