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Freezes, screen whiteouts: Hard disc problem?

Discussion in 'Windows 7' started by Axewalek, Oct 20, 2011.

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  1. Axewalek

    Axewalek Thread Starter

    Oct 20, 2011
    Hi everyone, I'm new.

    Anyway, the situation's this: I've got a one year plus oldish laptop (Alienware M15x), and have been running into some problems.

    The first was a couple weeks back, when I played Dead Island. The screen would frequently have a problem when red specks would outline everything, and then go into total screen whiteout. I discovered I could fix the problem by pressing down on the bottom left side of my computer (roughly where the hard drive is. The GPU is in the top right. Or top left. Either way, wrong area for it to be a GPU problem?). At the time, I didn't have any issues with other games at all.

    Then, more recently (past two days), my computer has been freezing up completely whenever I play any games. A few minutes in, and the computer freezes completely. No recourse but to press the power button 'til it shuts down. I did some diagnosis, and called into Dell tech support. They said it was a hard drive error, based on the computer self diagnosis.

    Now, here's the odd thing: my computer works perfectly fine for surfing the net and even memory and processor intensive stuff (I tested this rather amateurishly by playing a flsh tower defense game. I was bored and frustrated.) But any standalone or Steam game, and it freezes up a few minutes in. Can't even get a minidump file, since it doesn't BSOD.

    So, they're sending people down to replace the hard drive tomorrow.

    Now, that there is a hard drive error, I don't doubt, but is it the only problem?

    Further, I plan to do a system image, and then restore it over the new hard drive: Given that I seem to have problems already, do you think that's a good idea? Or is that likely to reintroduce whatever the problem is, and I should start again from scratch?

    Thank you.

    EDIT: I could've sworn I put my tech specs in here, but apparently not.
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 4084 Mb
    Graphics Card: NVIDIA GeForce GTX 260M , 1024 Mb
    Hard Drives: C: Total - 595440 MB, Free - 191591 MB;
    Motherboard: Alienware, , A08, .9R4KSM1. .
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
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