Freezing at "Starting Windows" Screen

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shanepn75

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Joined
Jul 20, 2012
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Hello,

I have a HP Touchsmart 300-1017 Windows 7 64 bit computer. About a week ago I was trying to clean a virus that was redirecting the links within Google. I was using IOBit and Adaware and figured I would update them while I was at it. So I was in the middle of updating them when I left for work and by the time I got back the computer was frozen. My wife said she pressed Deny when Spybot S&D was asking permission for the programs to make changes to the registry.

Anyway, now the computer freezes at the Starting Windows screen. When I try to start in safe mode the last file that loads is ahcix86s.sys then it freezes. I ordered the System Restore CD's from HP they just came in today.

I put them in and I go to the boot menu to boot from the CD but it still freezes at the Starting Windows screen.

Any suggestions would be greatly appreciated.

Shane
 
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