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freezing constantly.

Discussion in 'Windows XP' started by terri5, Jun 15, 2004.

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  1. terri5

    terri5 Thread Starter

    Joined:
    Jun 5, 2004
    Messages:
    6
    My hard drive was replaced 3 weeks ago. I installed OS and the bear minimum software. I then installed all patches/updates to OS and office that were available through windows update. ever since day 1 - this computer will not stop freezing up... it is constant. I have already posted here and had computer hijacked - I have ad-aware and run it daily. the puter even freezes on start -up on occassion - rarely runs for more than 1/2 hour at a time.... always will freeze when it isn't used for several minutes... all power settings have been shut off - no screen saver/powering down monitor/or hibernation .... I feel like it could be a driver... I already uninstalled Nvidia Gforce3 ... so windows is using a generic video driver - hardware settings shows nvidia being disabled. I don't know what else to do . Here is an updated hijack log. Any advice?

    Logfile of HijackThis v1.97.7
    Scan saved at 6:36:37 PM, on 6/15/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
    C:\WINDOWS\System32\devldr32.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\LaPointe Family\My Documents\Programs\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [Speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe
    O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O9 - Extra button: AIM (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {435583D3-F647-4943-BB40-B0D64CB02718} (Snapfish File Upload ActiveX Control) - http://www.clarkcolor.com/ClarkUpload.cab
    O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38129.3571064815
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

    Thank you. Terri
     
  2. dragonlight

    dragonlight

    Joined:
    May 30, 2002
    Messages:
    347
    Here are some things to check. Boot into safe mode. if you don't know how to do this, when you are booting up your computer, tap the F8 key till you get a screen to goto safemode. Log in, and look around, if your computer doesn't freeze up, then yes it's a driver or windows issue. If your computer locks in safemode, it's safe to say that it could be a hardware issue. I have had people bring in their computers and would do the same thing yours is doing. I took a look at the motheboard and a lot of the capacitors where ruptured, and or ossing stuff. Take a look in your cpu case at your mobo. If any of the capacitors are bubbled or so then it's probably your motherboard. The top of the capacitors shoudl be flat and clean.
     
  3. terri5

    terri5 Thread Starter

    Joined:
    Jun 5, 2004
    Messages:
    6
    I did this test - and although it did freeze eventually indicating a possible hardware problem - I discovered an abnormality... I have been shutting down the screen saver because when the computer is idle and the screen saver turns on - the computer will freeze within a couple minutes 100% of the time. I wasn't really paying attention to the fact that the screen saver can not be shut off - I went into safe mode and shut off screen saver again (I guess I thought my husband or daughter was turning it back on)... 10 minutes later the screen saver went on (and it always turns on to Windows XP saver regardless what was set previously... and 10 minute intervals) I tried shutting if off again - hitting apply and went immediately back in to look and there it was ... turned on. I changed the screen saver type and interval time - went back in to look - and it defaulted back. During my test - the computer did not freeze during operation - but did freeze a few minutes into the screen saver turning on. Does this change the potential problem? - Terri
     
  4. dragonlight

    dragonlight

    Joined:
    May 30, 2002
    Messages:
    347
    What kind of computer is it? Have you tried to run a full system restore?
     
  5. dragonlight

    dragonlight

    Joined:
    May 30, 2002
    Messages:
    347
  6. terri5

    terri5 Thread Starter

    Joined:
    Jun 5, 2004
    Messages:
    6
    I do have the most current Norton and have run a few virus scans on it... and it didn't find it... but I did download and run the program you gave me and it said it didn't find the sasser worm (??)
     
  7. dragonlight

    dragonlight

    Joined:
    May 30, 2002
    Messages:
    347
    Hmm, Depending on how long your computer will stay running, goto http://housecall.trendmicro.com/
    and run an online test... I know there are some viruses out there that will disable your norton, to you it looks as if it's working but it's not... .run an online scan. did you take a look at your motherboard? are all the capacitors ok? do they all look flat on the tops?
     
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