freezing laptop

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hibiscus

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Joined
Mar 13, 2002
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I have a brand new LG E500 laptop and from the day I brought it home it has had the following problems: 1. computer freezes with black bars running across the screen and it has to be turned off and then started manually using the on/off button - this happens most frequently, but not for any apparent rhyme or reason, not at any consistent times, and I can't make it happen; 2. the screen flickers when first going to new screen; 3. it sometimes reboots itself for no reason - the last time it did this a blue screen appeared for a few seconds and I was able to write down the following info:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
TECHNICAL INFORMATION
***STOP: 0X000000D1 (0X00000000, 0X00000002, 0X00000008, 0X000000000)

The store where I bought it did a full hardware diagnostics (during which it did not freeze once) and they say all the hardware is working fine. I have updated all the drivers, and the problems still exist. I have run extensive anti-spyware and anti-virus programs and that is not the problem. When I run the computer in safe mode, these problems do not occur. I disabled the hardware acceleration and the problem still occurred (and the computer ran very awkwardly) so I re-enabled that. I ran all the troubleshooting programs I could think of and they all say everything is working fine. I don't know what else to do. Any suggestions?
 

DoubleHelix

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Joined
Dec 9, 2004
Messages
24,388
Since it worked fine at the store, are you connecting any peripherals to it at home? If so, disconnect them. That might be the problem. Normally I'd recommend an exchange, but it's tough to argue when the problem doesn't happen at all in front of the techs.
 
Joined
Aug 17, 2007
Messages
26
I'd just take it back and get a new one. It's probely got a warrenty so its all free
 
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