Freezing up on start-up

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Bambi

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Joined
Sep 26, 2002
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84
A friend has a windows 98 computer that freezes up everytime they try and bootup then shuts itself down.While booting they hear no beep's and say that the fan's are working and have tried a boot-up disk but still could not get it going. Any idea's? Has the hard drive died? Your input would be greatly appreciated.

Thank You....

Bambi
 

JSntgRvr

José
Retired Moderator and Malware Specialist
Joined
Jul 1, 2003
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18,552
Is it freezing at the Windows 98 Splash logo or at the BIOS logo?

When you start the computer with a startup diskette, are you able to reach the command prompt?
 

Bambi

Thread Starter
Joined
Sep 26, 2002
Messages
84
I just tried to call and find out, Nobody is home. I do not know If It's freezing up at the splash screen or bio's.
 

Bambi

Thread Starter
Joined
Sep 26, 2002
Messages
84
They are saying that the startup disk does not help at all so I am assuming that they are not getting to the command prompt. I know, assumption does not get you far.... But I'm trying with all that I can find out over the phone.
 

JSntgRvr

José
Retired Moderator and Malware Specialist
Joined
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If not able to reach the prompt booting with the Startup Diskette, then the issue is either a corrupted Diskette or an issue in the BIOS.

I would suggest that with the computer Off, open the console and reseat all cables in the interior of the computer such as Ribbon Cables and Power cables. (Disconnecting and reconnecting the cables will do). Then Enter the BIOS Setup utility and set all values to default. To enter the BIOS a key must be pressed at startup. If a brand computer such as Compaq, the key is F10, HP F1, practically other BIOS such as Award, Phoenix, Ami, the key is the Delete key. Once done, retry both, booting normally and booting with a startup diskette.

Trying another Startup Diskette will be a good idea as it will discard the possibility the diskette may be corrupted.
 
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