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Freezing up problem?

Discussion in 'Earlier Versions of Windows' started by Fouzi Rahuma, Apr 5, 2004.

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  1. Fouzi Rahuma

    Fouzi Rahuma Thread Starter

    Joined:
    Mar 31, 2004
    Messages:
    29
    My PC freezes up at least once evry two times I turn it on, I had to turn it off and on again,I keep doing this untill it starts properly. I downloaded
    SPYBOT
    ADAWARE
    to help solve the problem, so I can post the the scanned Log using hijackthis,after I ran both spybot and adaware they found 108 problems so I agreed to cancle them, when I tryed to access the internet I got this message ( norton anti virus is unable to start e-mail protection. please insure that TCP/IP is installed and port 110 is available.) I contacted my Internet provider they said everything is running ok their side they told me something rong with my PC. So I restored & recoverd all the files that been deleted by spybot & adaware. the problem solved I can get access to the internet now.
    Can you please tell me why this happened and how to get red of the freezing up problem thank you all. Fouzi.
     
  2. putasolution

    putasolution

    Joined:
    Mar 20, 2003
    Messages:
    4,823
    Rerun Hijack this and post the log, the fact that you had a problem suggests that you may have a winsock2 problem caused by spyware and repaired by spybot or adaware
     
  3. Fouzi Rahuma

    Fouzi Rahuma Thread Starter

    Joined:
    Mar 31, 2004
    Messages:
    29
    I ran hijachthis and this is the Log

    Logfile of HijackThis v1.97.7
    Scan saved at 16:37:46, on 05/04/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\TV VIEWER\TVWAKEUP.EXE
    C:\PROGRAM FILES\TV VIEWER\ANNCLIST.EXE
    C:\WINDOWS\ACCSTAT.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\LXSUPMON.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\LEXBCES.EXE
    C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\COMMON FILES\UPDATER\WUPDATER.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
    C:\WINDOWS\ptsnoop.exe
    C:\WINDOWS\SYSTEM\SAHAGENT.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\IMSI\NETACCELERATOR\NETACCEL.EXE
    C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\BLUEYONDER IST\BIN\MPBTN.EXE
    C:\PROGRAM FILES\AVANT BROWSER\IEXPLORE.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE
    C:\WINDOWS\DESKTOP\EMPTY FOLDER\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://broadband.blueyonder.co.uk/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by blueyonder
    R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O2 - BHO: (no name) - {8EDAB5C0-B061-11D1-801D-204C4F4F5021} - C:\PROGRA~1\IMSI\NETACC~1\NA3IE4.DLL
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - (no file)
    O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
    O4 - HKLM\..\Run: [LexStart] Lexstart.exe
    O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
    O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\SYSTEM\LXSUPMON.EXE RUN
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [AdaptecDirectCD] "c:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\DEFALERT.EXE
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [bpcpost.exe] c:\windows\SYSTEM\bpcpost.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
    O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
    O4 - HKLM\..\Run: [CFCF] C:\WINDOWS\CFCF.exe
    O4 - HKLM\..\Run: [FJMPSWZ] C:\WINDOWS\FJMPSWZ.exe
    O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
    O4 - HKLM\..\Run: [msbb] C:\WINDOWS\MSBB.EXE
    O4 - HKLM\..\Run: [SAHAGENT] C:\WINDOWS\SYSTEM\SahAgent.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [TVWakeup] C:\Progra~1\TVView~1\tvwakeup.exe
    O4 - HKLM\..\RunServices: [VidSvr]
    O4 - HKLM\..\RunServices: [Announcements] C:\Program Files\TV Viewer\annclist.exe
    O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    O4 - HKCU\..\Run: [NetAccelerator] C:\PROGRAM FILES\IMSI\NETACCELERATOR\NETACCEL.EXE
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
    O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
    O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
    O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
    O8 - Extra context menu item: Add to AD Black List - C:\PROGRAM FILES\AVANT BROWSER\AddToADBlackList.htm
    O8 - Extra context menu item: Block All Images from the Same Server - C:\PROGRAM FILES\AVANT BROWSER\AddAllToADBlackList.htm
    O8 - Extra context menu item: Search - C:\PROGRAM FILES\AVANT BROWSER\Search.htm
    O8 - Extra context menu item: Highlight - C:\PROGRAM FILES\AVANT BROWSER\Highlight.htm
    O8 - Extra context menu item: Open All Links in This Page... - C:\PROGRAM FILES\AVANT BROWSER\OpenAllLinks.htm
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: Sidesearch (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37873.0256597222
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...ple.com/drakken/us/win/QuickTimeInstaller.exe
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
    O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} (loader Class) - http://dload.ipbill.com/del/loader.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.zillabar.com/toolbar/bin/dwnldr.cab
    O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} (F1 Organizer Class) - http://www.netpaloffers.net/NetpalOffers/DMO1/F1ght0np.cab
     
  4. Krelian

    Krelian

    Joined:
    Mar 10, 2004
    Messages:
    300
    Hello, I posted on the other post that you gave about your computer not booting correctly, and the spyware problem. You should contain all of your problems Within one thread, to better the information so that we may help you.

    It may be that you're deletion of the spyware on your computer messed up your Winsock2. This is a sneaky side effect of uninstalling the spyware that some companies pull.

    First, download this:
    http://members.shaw.ca/installations/WinsockFix.zip

    Then redo all of the steps you were given in your other thread, then once your computer is clean, use that to fix your winsock. If something goes wrong, restore back and let us know on this thread.
     
  5. Krelian

    Krelian

    Joined:
    Mar 10, 2004
    Messages:
    300
    Here is the link to your last post for reference, I understand that the new board layout might be a bit confusing at first, but rest assured all of your posts are still there.

    http://forums.techguy.org/t216773.html
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,984
    First Name:
    Frank
    Fouzi:

    I'll let the others deal with your HijackThis log, but you need to seriously trim down your startup load. The smaller the startup load, the less problems your computer will have and the better it will run. Read here.
     
  7. Fouzi Rahuma

    Fouzi Rahuma Thread Starter

    Joined:
    Mar 31, 2004
    Messages:
    29
    I'm not sure I follow this can you please explain,
    Then redo all of the steps you were given in your other thread, then once your computer is clean, use that to fix your winsock. If something goes wrong, restore back and let us know on this thread.
     
  8. Krelian

    Krelian

    Joined:
    Mar 10, 2004
    Messages:
    300
    In other words, download that file, then go back to your other thread that you made in which people helped you with what to clean, and do what you did before that messed up your internet, than use that file to fix the internet.
     
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