Freezing

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NeilDoctor123

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Feb 4, 2020
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Usually happens when running WORD or Ms Outlook from my desktop. Message is "not responding" then after I try to recover, it goes to a black screen. I am a real novice when it comes to this stuff.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20191112024945.000000+120
Processor: Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GT 620, 1024 MB
Hard Drives: C: 231 GB (123 GB Free); D: 1862 GB (1772 GB Free);
Motherboard: Dell Inc. 0NW73C, ver A00, s/n CN722002BJ00OM.
System: Dell Inc., ver DELL - 20100118, s/n 788LTW1
Antivirus: Windows Defender, Disabled
 

DaveA

David
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16,650
the "not responding" normally means that your RAM (memory) is in use.
What are your system cache settings?
 

NeilDoctor123

Thread Starter
Joined
Feb 4, 2020
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the "not responding" normally means that your RAM (memory) is in use.
What are your system cache settings?
Thank you very much for replying David. As I mentioned, I am very uneducated with this, but here is what I think you may be looking for:
<?xml version="1.0" encoding="UTF-8"?>

-<Cache>

<MaxSize>1073741824</MaxSize>

<ThresholdPercent>85</ThresholdPercent>

<PurgeByPercent>50</PurgeByPercent>

</Cache>
Is that it? If not, how do I find that?
 

Couriant

James
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IF it's only with Office files, you can try a repair. What version of Office are you using?

A side note, your computer is almost 7 years old... so you may be facing a hard drive / RAM issue.
 
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