freezing

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

lesleys06

Thread Starter
Joined
Sep 25, 2008
Messages
3
So I bought a new laptop a little over a month ago and everything was going fine. This past weekend, so 4 or 5 days ago, my computer froze. So I had to hold the button down to turn it off. Afer it turned it back on I restarted it the proper way. But it keeps freezing. What do I do?

Also I finally got a cd so i could back up my files. I got to make the back up and it my computer freezes about 75% or 80% of the way through. What do I do?

And yet another problem when i try to run windows defender it gets about 20% through the scan and freezes. What do I do?

The computer also came with a 60 trial of Nortan, which isn't my favortie but its free so i'm using it. My computer wont do live updates and the spyware wont run.

All in all my computer is ****ed up and I just bought it. How should I got about resloving this?
 
Joined
Jun 10, 2007
Messages
251
Well,, it could be a bad hard drive or bad memory.

but, I would call the manufacturer and have it sent in for warranty work.
They should walk you through a number of troubleshooting steps before sending it in for repair.
 

lesleys06

Thread Starter
Joined
Sep 25, 2008
Messages
3
I really wouldn't think it would be a bad hard drive or memory. I just got it and it worked fine for a month. But you may be right.
I will try to give them a call.
Also the time it generally freezes it when I try to run a scan. Does that mean there is something wrong with the way the anti virus or spyware was installed?
Thanks again
 
Joined
Jun 10, 2007
Messages
251
Could be, but very rare.

More likely I would point my finger at a bad hard drive first, then possibly memory, or even a bad motherboard. But I'd start with the hard drive.
 

lesleys06

Thread Starter
Joined
Sep 25, 2008
Messages
3
Ok how do I go about fixing this problem? Sometimes my computer works fine. But as I said if i try to run any scan it freezes. What do I do?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top