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Frequent drops in connectivity - seems to be related to voip phone?

Discussion in 'Networking' started by skintandsad, Sep 7, 2012.

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  1. skintandsad

    skintandsad Thread Starter

    Joined:
    Sep 7, 2012
    Messages:
    3
    Hello, good morning and thank you for reading :)

    I have been experiencing drops in my wired internet connection and a google search brought me to your forums.

    It seems to disconnect more often either during a call on my voip phone (a snom) or shortly after - as if a surge of usage makes it drop out?

    It is currently working, so, as read on other similar threads, I shall post the ipconfig results:


    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DenisesOffice
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : D0-DF-9A-ED-5A-73
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : D0-DF-9A-ED-5A-72
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 3C-D9-2B-5B-20-C1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::25aa:fd5e:383a:b1ff%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.34(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 07 September 2012 02:50:44
    Lease Expires . . . . . . . . . . : 10 September 2012 08:32:17
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 272423211
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-0E-60-89-3C-D9-2B-5B-20-C1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:10ef:2e1c:3f57:fedd(Preferred)
    Link-local IPv6 Address . . . . . : fe80::10ef:2e1c:3f57:fedd%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{6471039E-55B0-40B3-B77B-5236EB931443}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{4049ECCF-0574-479D-BC41-D3B93D5AF36C}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{53B490C2-167E-4135-8CAD-3789F50FB5D2}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    I'd be grateful for any assistance xxx
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    that maybe the issue

    make and model of the router
    is the base station connected by Ethernet to the router ?

    how frequent are the disconnects
     
  3. skintandsad

    skintandsad Thread Starter

    Joined:
    Sep 7, 2012
    Messages:
    3
    The router is a Zyxel p-660hw-D1

    The snom is a 360 model which is connected via a red wire (is this ethernet?- forgive my ignorance!)

    It drops several times a day, not always but usually when the phone rings, during or shortly after a call, although the problem has only started in the last couple of months and I've had the phone connected for a couple of years...

    Thank you for any assistance, etaf, I am most grateful :)
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    are you able to disconnect the phone for a while - or is that your only phone

    could you try ringing it a few times and see if it disconnects every time
     
  5. skintandsad

    skintandsad Thread Starter

    Joined:
    Sep 7, 2012
    Messages:
    3
    Thanks again for your input, etaf.

    I could certainly try it over the weekend; it is a telephone supplied for my work (I work from home) so have to have it in use on weekdays.

    If it is the phone causing the problems, any thoughts on why this may be? Seeing as it has worked for over two years without problems. Is it possible that the line is actually faulty?

    All this broadband malarky goes way over my head, I'm afraid :(
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    thats sounds like a good idea to try over the weekend

    see if you can isolate down to the phone
     
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