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frequent internet disconnects

Discussion in 'Networking' started by MarciajsR, Sep 28, 2010.

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  1. MarciajsR

    MarciajsR Thread Starter

    Joined:
    Sep 28, 2010
    Messages:
    6
    I have an inspiron 700 that I connect wirelessly to the internet. Lately I will have frequent internet disconnects. I have redone winsock and TCP/

    Here is the diagnostic log. Any suggestions appreciated.

    Last diagnostic run time: 09/28/10 19:16:38
    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity

    info
    HTTP: Successfully connected to www.microsoft.com.
    info
    FTP (Passive): Successfully connected to ftp.microsoft.com.
    info
    HTTPS: Successfully connected to www.microsoft.com.



    DNS Client Diagnostic
    DNS - Not a home user scenario

    info
    Using Web Proxy: no
    info
    Resolving name ok for (www.microsoft.com): yes

    No DNS servers


    DNS failure




    Gateway Diagnostic
    Gateway

    info
    The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
    info
    Could not get proxy settings via the Automatic Proxy Configuration mechanism
    info
    This computer has the following default gateway entry(ies): 192.168.1.1
    info
    This computer has the following IP address(es): 192.168.1.2
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    warn
    The default gateway address could not be resolved via ARP
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    error
    Error renewing the IP address: The semaphore timeout period has expired.
    info
    This computer has the following default gateway entry(ies): 0.0.0.0
    warn
    There is no default gateway entry
    action
    Automated repair: Reset network connection
    action
    Disabling the network adapter
    action
    Enabling the network adapter
    info
    Network adapter successfully enabled
    info
    This computer has the following default gateway entry(ies): 192.168.1.1
    info
    This computer has the following IP address(es): 192.168.1.2
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    action
    Manual repair: Reboot modem
    info
    This computer has the following default gateway entry(ies): 192.168.1.1
    info
    This computer has the following IP address(es): 192.168.1.2
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    info
    TCP port 80 on host 65.55.12.249 was successfully reached
    info
    The Internet host www.microsoft.com was successfully reached
    info
    The default gateway is OK



    IP Layer Diagnostic
    Corrupted IP routing table

    info
    The default route is valid
    info
    The loopback route is valid
    info
    The local host route is valid
    info
    The local subnet route is valid

    Invalid ARP cache entries

    action
    The ARP cache has been flushed



    IP Configuration Diagnostic
    Invalid IP address

    info
    Valid IP address detected: 192.168.1.2



    Wireless Diagnostic
    Wireless - Service disabled


    Wireless - User SSID

    action
    User input required: Specify network name or SSID

    Wireless - First time setup

    info
    The Wireless Network name (SSID) to which the user would like to connect = Richards.

    Wireless - Radio off

    info
    Valid IP address detected: 192.168.1.2

    Wireless - Out of range


    Wireless - Hardware issue


    Wireless - Novice user


    Wireless - Ad-hoc network


    Wireless - Less preferred


    Wireless - 802.1x enabled


    Wireless - Configuration mismatch


    Wireless - Low SNR




    WinSock Diagnostic
    WinSock status

    info
    All base service provider entries are present in the Winsock catalog.
    info
    The Winsock Service provider chains are valid.
    info
    Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
    info
    Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
    info
    Provider entry RSVP UDP Service Provider passed the loopback communication test.
    info
    Provider entry RSVP TCP Service Provider passed the loopback communication test.
    info
    Connectivity is valid for all Winsock service providers.



    Network Adapter Diagnostic
    Network location detection

    info
    Using home Internet connection

    Network adapter identification

    info
    Network connection: Name=Local Area Connection 2, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
    info
    Network connection: Name=Wireless Network Connection 3, Device=Intel(R) PRO/Wireless 2200BG Network Connection, MediaType=LAN, SubMediaType=WIRELESS
    info
    Network connection: Name=1394 Connection 2, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
    info
    Network connection: Name=3G Connection, Device=Conexant D480 MDC V.9x Modem, MediaType=PHONE, SubMediaType=NONE
    info
    Both Ethernet and Wireless connections available, prompting user for selection
    action
    User input required: Select network connection
    info
    Wireless connection selected

    Network adapter status

    info
    Network connection status: Connected



    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity

    warn
    FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn
    HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn
    FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn
    HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn
    HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    warn
    HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    error
    Could not make an HTTP connection.
    error
    Could not make an HTTPS connection.
    error
    Could not make an FTP connection.
     
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  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    75,555
    First Name:
    Terry
    Can you connect successfully by ethernet?

    Please try to connect by ethernet and by Wi-Fi and show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  4. MarciajsR

    MarciajsR Thread Starter

    Joined:
    Sep 28, 2010
    Messages:
    6
    I have done what you requested. Did not get disconnect when on ethernet, but not on for long. Here are the results you requested.

    First with ethernet

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Marcia>IPCONFIG/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Marcia700
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : wi.rr.com
    wi.rr.com

    Ethernet adapter Local Area Connection 2:

    Connection-specific DNS Suffix . : wi.rr.com
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-0F-1F-B0-8A-66
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    Lease Obtained. . . . . . . . . . : Wednesday, September 29, 2010 6:34:2
    8 PM
    Lease Expires . . . . . . . . . . : Thursday, September 30, 2010 6:34:28
    PM

    Ethernet adapter Wireless Network Connection 3:

    Connection-specific DNS Suffix . : wi.rr.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-0E-35-A1-AA-81
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    Lease Obtained. . . . . . . . . . : Wednesday, September 29, 2010 6:34:3
    8 PM
    Lease Expires . . . . . . . . . . : Thursday, September 30, 2010 6:34:38
    PM

    C:\Documents and Settings\Marcia>


    Now for wireless
    Microsoft Windows XP [Version 5.1.2600] done with wireless
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Marcia>IPCONFIG/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Marcia700
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : wi.rr.com

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-0F-1F-B0-8A-66

    Ethernet adapter Wireless Network Connection 3:

    Connection-specific DNS Suffix . : wi.rr.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-0E-35-A1-AA-81
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    Lease Obtained. . . . . . . . . . : Tuesday, September 28, 2010 7:20:07
    PM
    Lease Expires . . . . . . . . . . : Wednesday, September 29, 2010 7:20:0
    7 PM

    C:\Documents and Settings\Marcia>


    Any help appreciated. Thanks
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You appear to have a good wired and wireless connection in that post.


    With just the wireless connected, please do this.



    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 74.125.45.100

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    75,555
    First Name:
    Terry
    Make sure you have the latest Intel wireless driver from Dell's web site. That adapter is very sensitive to driver issues.

    If you are not using the Intel Proset utility to manage the wireless give it a try. Often XP's WZC struggles with that adapter.
     
  7. MarciajsR

    MarciajsR Thread Starter

    Joined:
    Sep 28, 2010
    Messages:
    6
    John:

    I did what you asked except I pinged a wrong number in error when doing the two DNS servers that were listed. It should be apparent. I did check the driver and had used both the Proset utility and windows wireless and have not noted any difference.Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Marcia>
    C:\Documents and Settings\Marcia>PING 192.168.1.2
    Pinging 192.168.1.2 with 32 bytes of data:
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\Documents and Settings\Marcia>PING 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=250
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=250
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=250
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=250
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 3ms, Average = 2ms
    C:\Documents and Settings\Marcia>PING 209.18.47.61
    Pinging 209.18.47.61 with 32 bytes of data:
    Reply from 209.18.47.61: bytes=32 time=26ms TTL=109
    Reply from 209.18.47.61: bytes=32 time=25ms TTL=110
    Reply from 209.18.47.61: bytes=32 time=34ms TTL=110
    Reply from 209.18.47.61: bytes=32 time=39ms TTL=110
    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 39ms, Average = 31ms
    C:\Documents and Settings\Marcia>PING 209.18.27.62
    Pinging 209.18.27.62 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 209.18.27.62:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Documents and Settings\Marcia>PING 209.18.47.62
    Pinging 209.18.47.62 with 32 bytes of data:
    Reply from 209.18.47.62: bytes=32 time=43ms TTL=110
    Reply from 209.18.47.62: bytes=32 time=30ms TTL=110
    Reply from 209.18.47.62: bytes=32 time=34ms TTL=110
    Reply from 209.18.47.62: bytes=32 time=22ms TTL=110
    Ping statistics for 209.18.47.62:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 43ms, Average = 32ms
    C:\Documents and Settings\Marcia>PING 74.125.45.100
    Pinging 74.125.45.100 with 32 bytes of data:
    Reply from 74.125.45.100: bytes=32 time=45ms TTL=49
    Reply from 74.125.45.100: bytes=32 time=44ms TTL=49
    Reply from 74.125.45.100: bytes=32 time=77ms TTL=49
    Reply from 74.125.45.100: bytes=32 time=44ms TTL=49
    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 44ms, Maximum = 77ms, Average = 52ms
    C:\Documents and Settings\Marcia>PING YAHOO.COM
    Pinging YAHOO.COM [72.30.2.43] with 32 bytes of data:
    Reply from 72.30.2.43: bytes=32 time=72ms TTL=52
    Reply from 72.30.2.43: bytes=32 time=71ms TTL=52
    Reply from 72.30.2.43: bytes=32 time=72ms TTL=52
    Reply from 72.30.2.43: bytes=32 time=70ms TTL=52
    Ping statistics for 72.30.2.43:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 72ms, Average = 71ms
    C:\Documents and Settings\Marcia>
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    75,555
    First Name:
    Terry
    When you get a disconnect you cannot ping the router (ping 192.168.1.1), right?

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.
     
  9. MarciajsR

    MarciajsR Thread Starter

    Joined:
    Sep 28, 2010
    Messages:
    6
    I did run Xirrus Wi-Fi inspector but can not get a screen shot of it. I have tried my print screen key and when I open paint nothing is there to paste. Help
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    75,555
    First Name:
    Terry
    On some laptops you have to use Fn + PrtScn or Fn + Alt + PrtScn.
     
  11. MarciajsR

    MarciajsR Thread Starter

    Joined:
    Sep 28, 2010
    Messages:
    6
    I have attacted the screen shot. You are correct about the pinging.

    Marci
     

    Attached Files:

  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    75,555
    First Name:
    Terry
    Channel 11 is probably the best choice, but how about trying channel 1 to see if that's better or worse.
     
  13. MarciajsR

    MarciajsR Thread Starter

    Joined:
    Sep 28, 2010
    Messages:
    6
    Channell 1 seems to reduce the disconnects, maybe this is something I just have to live with. Thanks for your help.

    Marci
     
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