Fresh Build NO VIDEO OUTPUT - VGA light and q-code 62

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wootan

Thread Starter
Joined
Feb 9, 2017
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Building for a friend and stuck

Maximus VIII Hero
i7-7700k
Teamgroup tforce vulcan 2x8gb (TLGD48G2400HG14BK)
EVGA Geforce GTX1080
Hard drive + ssd etc..

Built system and tried booting. During post the mobo 'VGA led' turns on upon hitting code 62 (yes 62), then briefly flashes code 72, then back to 62 (not b2) and stops there.

Eliminated EVERYTHING but mobo, cpu, 1 stick of ram (tried in every slot)

Also, not getting power to keyboard when plugged in to usb, though I believe computer should still POST and send signal to display. Is this true?

62 - Installation of the PCH Runtime services
72 - PCH devices initialization
VGA led ON

This leads me to believe that it is the onboard intel chipset or the i7 cpu (my limited knowledge hunch).
I dont have any addition cpu to swap out and try.

Could the factory bios be outdated and cause error leading to 62?

What else can I try?

Is something faulty and need to be replaced?

If so what should I recommend my buddy do?

Any and all help is appreciated
 
Last edited:

wootan

Thread Starter
Joined
Feb 9, 2017
Messages
3
No, is that necessary pre bios/first boot with this rack?

Not even sure how I would do it in this situation. Load updated drivers onto a A flash and USB into this mobo? But still have no way to verify anything happens. Can drivers prohibit first boot and/or cause a q-code 62?
Have always done drivers after installing OS.
 
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texasbullet

Ramon
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Jun 11, 2014
Messages
2,947
No, is that necessary pre bios/first boot with this rack?

Not even sure how I would do it in this situation. Load updated drivers onto a A flash and USB into this mobo? But still have no way to verify anything happens. Can drivers prohibit first boot and/or cause a q-code 62?
Have always done drivers after installing OS.
You may need to go to your motherboards manufacturere website to check if any bios updates are available.
What is the brand of your motherboard?
 

crjdriver

Moderator
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Jan 2, 2001
Messages
43,839
No, you do not need drivers installed for the mb to POST. My guess [and it is only a guess since the asus cpu support page is down] is that your current bios does not support the 7th gen cpus. If you call asus support [and you get someone knowledgeable] they can tell you what bios the board shipped with from the serial# on the mb box. Note this is the serial# and not the part#

If you can rma the mb and go with one with a z270 chipset, you will be much better off. The newer z270 chipset boards have native support for the 7th gen cpus.
 
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crjdriver

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43,839
The z170 chipset does support the 7xxx cpus however you need to have the latest bios installed. Almost never does a mb ship with the latest bios SO you need an older cpu to flash the bios then install your 7700. It is pretty much that or attempt to return the board and get one with the z270 chipset.
 
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