Friend's Facebook Issues

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krishenry

Thread Starter
Joined
Jul 22, 2012
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16
I have this friend who has been having trouble logging into Facebook on his PC.

He cannot even go to the site without the page being all white. He's tried all kinds of tricks and browsers and had other friends try to help with little success.

Anyone know what could be causing this and what he can do? I will try asking him to join here so he can tell you all this himself if needed. But I promised him I'd help any way possible.

Thank you
 

Ent

Josiah
Trusted Advisor
Joined
Apr 11, 2009
Messages
5,467
It is often easier to deal directly with the person concerned, though I suppose not strictly necessary.

I'd start by asking a few questions:
What version of Windows is being used?
What internet browser is being used?
Has he tried using a different computer?
Are there any other sites he cannot access?
Is the site white when he goes to the log in page (Use this Link), or only after he puts in his username and password?

Have cookies, cache, etc all been cleared?
 

krishenry

Thread Starter
Joined
Jul 22, 2012
Messages
16
He has Win7, has tried every browser, has no other computer and apparently it is only Facebook giving him this issue. And yes, I believe all was cleared
 

Ent

Josiah
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Apr 11, 2009
Messages
5,467
What about the link I suggested?
 
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