1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Friend's Facebook Issues

Discussion in 'Windows Vista' started by krishenry, Jul 30, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. krishenry

    krishenry Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    16
    I have this friend who has been having trouble logging into Facebook on his PC.

    He cannot even go to the site without the page being all white. He's tried all kinds of tricks and browsers and had other friends try to help with little success.

    Anyone know what could be causing this and what he can do? I will try asking him to join here so he can tell you all this himself if needed. But I promised him I'd help any way possible.

    Thank you
     
  2. Ent

    Ent Josiah Trusted Advisor

    Joined:
    Apr 11, 2009
    Messages:
    5,407
    It is often easier to deal directly with the person concerned, though I suppose not strictly necessary.

    I'd start by asking a few questions:
    What version of Windows is being used?
    What internet browser is being used?
    Has he tried using a different computer?
    Are there any other sites he cannot access?
    Is the site white when he goes to the log in page (Use this Link), or only after he puts in his username and password?

    Have cookies, cache, etc all been cleared?
     
  3. krishenry

    krishenry Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    16
    He has Win7, has tried every browser, has no other computer and apparently it is only Facebook giving him this issue. And yes, I believe all was cleared
     
  4. Ent

    Ent Josiah Trusted Advisor

    Joined:
    Apr 11, 2009
    Messages:
    5,407
    What about the link I suggested?
     
  5. krishenry

    krishenry Thread Starter

    Joined:
    Jul 22, 2012
    Messages:
    16
    Could you send the link again, please? I don't think I received it
     
  6. Ent

    Ent Josiah Trusted Advisor

    Joined:
    Apr 11, 2009
    Messages:
    5,407
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1063154