Friend's laptop unable to reformat!

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numbawang

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Jan 20, 2011
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a buddy of mine as a hp pavilion laptop, he lost his recovery disk so we got a vista cd to reformat,
a few months later, my buddy tells me he couldnt get any sound from his laptop, he tried to reformat but he it doesnt allow him to, so one day i came over to see whats up.

Here is the problem,
when you boot his laptop, after a few screens , you get a black screen saying that there is something wrong with it, and that you need to insert a recovery disk + restart. (i insert the vista installation disk and pressed f8) it goes through normal process but when it starts to copy/install the cd, it will get stuck at 0% expanding files and get the error code 0x 80020450
also tried systems recovery, and i get the error 0x 400 100 130000 1002

Things i've tried are, scanning the hard drive or w.e its called and it reported no problems.

Though the problem i'm describing is vague, anyone see any possible reason with this problem?
 

flavallee

Frank
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May 12, 2002
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83,256
a buddy of mine as a hp pavilion laptop, he lost his recovery disk so we got a vista cd to reformat,
What's the model number of that HP Pavilion?

What's the product number on the sticker?

There may be a recovery disc kit available for that laptop, but we need to confirm its description first.

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numbawang

Thread Starter
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Jan 20, 2011
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27
Product # : G727UA
Model # : dv9623a (just in case this isn't it, on the top right of the hp pavilion it is "Hp Pavilion dv9500)

thanks for helping :D
 

flavallee

Frank
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Product # : G727UA
Model # : dv9623a (just in case this isn't it, on the top right of the hp pavilion it is "Hp Pavilion dv9500)

thanks for helping :D
Is the correct product number GS727UA ?

Is the correct model number dv9623ca ?

A recovery disc kit for the wrong model number won't work.

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xgc

Joined
Nov 4, 2011
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17
Is the correct product number GS727UA ?

Is the correct model number dv9623ca ?

A recovery disc kit for the wrong model number won't work.

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Yes, your correction is right. Also the product is HP Pavillion dv9500 if that helps at all. I think i missed some letters when i told "numbawang".
 

flavallee

Frank
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Here is the support site for the HP Pavilion dv9623ca(GS727UA) laptop.

According to its product specifications section, it came with Windows Vista Home Premium(32-bit) pre-installed.

The recovery disc kit is dated July 2007, so I doubt if HP still has it available for purchase here.

If it doesn't, the HP Recovery Center appears to have it available for purchase here.

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xgc

Joined
Nov 4, 2011
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Alright, I will try these out. Thank you for the help! I hope it works!
 

flavallee

Frank
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83,256
Good luck. Keep us posted.

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xgc

Joined
Nov 4, 2011
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takes up to 20 days to ship, keep you guys posted when i use the cd kit
 

flavallee

Frank
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takes up to 20 days to ship, keep you guys posted when i use the cd kit
:) (y)

Just a reminder. Make sure to disconnect all unnecessary external devices before you start.

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xgc

Joined
Nov 4, 2011
Messages
17
Alright, Thanks! but i can't even get to the start menu on that laptop now. So i'm currently using another laptop.
 

xgc

Joined
Nov 4, 2011
Messages
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so the the cd has come in, but the cd drive won't open now, the "instructions" that come with the cd all apply to a computer that still boots to windows, but my computer doesn't even load up to the windows start-up screen. As soon as i turn my computer on, it brings me to "windows boot manager" it tells me to insert cd but the cd thing doesn't open now....
 

xgc

Joined
Nov 4, 2011
Messages
17
Also there is a light on the cd thing, that keeps flashing now, but it still wont open up
 

flavallee

Frank
Trusted Advisor
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If you look carefully, you should see a small hole next to the optical drive tray where you can insert a straightened paper clip or similar object. Push it straight in until the drive tray pops open.

Here is the section on "System Recovery".

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