Do the following in that Dell so we have more hardware information on it:My friend has a Vista Basic 32 bit Dell desktop with 2 gig memory. Every time she plays a game it begins to freeze her computer.
You submitted an incorrect "service tag" number for that Dell.her computer is a Dell Vostro 400 Service tag 14TPWO1
That Dell has only 2 GB of RAM and has integrated Intel G33/G31 graphics.OS Version: Microsoft® Windows Vista Home Basic, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 2036 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 320 Mb
Hard Drives: C: Total - 152530 MB, Free - 36577 MB;
Motherboard: Dell Inc., 0RN474
If Norton is no longer installed in that Dell, the Norton Removal Tool needs to be downloaded and saved and then run in it.she is not running Norton she is running AVG
Here is the support site that's assigned to that Dell Vostro 400 desktop - which came with Windows Vista Home Basic 32-bit.Oh sorry about the service tag I read it wrong. lol It is 1YTPWD1
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