Friends Vista slows and lags when playing game.

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hisbeauty4ashes

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My friend has a Vista Basic 32 bit Dell desktop with 2 gig memory. Every time she plays a game it begins to freeze her computer. It never use to do that but it is doing it lately.

Any help would be awesome!!

Thanks;)
 

flavallee

Frank
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My friend has a Vista Basic 32 bit Dell desktop with 2 gig memory. Every time she plays a game it begins to freeze her computer.
Do the following in that Dell so we have more hardware information on it:

Download and save the TSG System Information Utility (SysInfo.exe) file to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

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Also advise what the model name and model number is of that Dell.

Also advise what the "service tag" number and/or "express service code" number is on that Dell.

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hisbeauty4ashes

Thread Starter
Joined
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S Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 2036 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 320 Mb
Hard Drives: C: Total - 152530 MB, Free - 36577 MB;
Motherboard: Dell Inc., 0RN474
Antivirus: Norton AntiVirus, Updated: Yes, On-Demand Scanner: Enabled
 

flavallee

Frank
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her computer is a Dell Vostro 400 Service tag 14TPWO1
You submitted an incorrect "service tag" number for that Dell.
If it's difficult to read, submit the "express service code" number instead.

OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 2036 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 320 Mb
Hard Drives: C: Total - 152530 MB, Free - 36577 MB;
Motherboard: Dell Inc., 0RN474
That Dell has only 2 GB of RAM and has integrated Intel G33/G31 graphics.
It needs to be maxed out with 4 GB of RAM and it needs a gaming-capable video card.
Even with more RAM and a video card, the power supply may not be able to handle the load of gaming.

she is not running Norton she is running AVG
If Norton is no longer installed in that Dell, the Norton Removal Tool needs to be downloaded and saved and then run in it.

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flavallee

Frank
Trusted Advisor
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Messages
83,318
If your friend is into gaming, she needs to find out the recommended system requirements for her games.
She likely will discover that her Dell Vostro 400 is not gaming-capable.

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hisbeauty4ashes

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Joined
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Messages
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She said that she plays facebook games off facebook when this occurs. So how come she was able to play her games on Facebook before with no trouble before and now is not able to? It slows the system down. It is during the game it stalls and then burps then, it continues. Which is a new thing,
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,318
Oh sorry about the service tag I read it wrong. lol It is 1YTPWD1
Here is the support site that's assigned to that Dell Vostro 400 desktop - which came with Windows Vista Home Basic 32-bit.

Your friend should add this site to her browser's favorites/bookmarks list so she(or you) can quickly refer to it when needed.

It has integrated Intel G31/G33/Q33/Q35 graphics, but it looks like it also had a NVIDIA GeForce 8300 GS 128 MB video card.

Has the video card been removed?

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Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.

After it's been downloaded and saved, close all open windows.

Double-click it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the ENTIRE log file here.

Note: Windows Vista users and Windows 7 users may get a "hosts file" or similar message when trying to use HiJackThis.

If you do get that message, do the following before using it:

Go to Control Panel - User Accounts.

Turn off or disable the User Account control(UAC) feature.

Apply the change, then restart the computer.

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Joined
Sep 21, 2007
Messages
13,880
Since TSG utility is detecting Norton, and you say she is using AVG, it is possible that she has 2 antivirus programs installed. You can only have 1 antivirus program installed at any time since together they will cause conflicts. If she chooses to use AVG, then you need to first un-install Norton in Control Panel > Programs and Features. Then download the Norton Removal Tool and run it, from here : https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
 
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