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Frozen after attempted Restore System to Factory Defaults

Discussion in 'Windows 7' started by xshine25, Feb 5, 2015.

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  1. xshine25

    xshine25 Thread Starter

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    I attempted to Restore my Acer Aspire One 10.1", 1 GB DDR3 Memory, 250 GB HDD Storage, D255-1268, Windows 7 mini laptop with the installed Acer eRecovery Management (V7.7.3) system.
    One first dialog box I was given the option to 1. Completely Restore System to Factory Defaults (OPTION WANTED), 2. (OPTION GRAYED OUT) Restore Operating System and Retain User Data, or 3. Exit.
    When I choose the 1st option a notice appears advising me that this action will erase all existing data on C: etc, etc.where you can either choose <Previous, Next> or Cancel.
    Choosing Next> brings me to the Restore Destination, noting the Hard Drive Name, Partition Label, and Partition Size. Again giving me the option to <Previous, Next> or Cancel.
    When I again choose next a dialog box appears over the previous noting:
    Notice:
    This Action will erase all existing data on Partition label: Acer.
    Press "OK" to continue, or press "Cancel" to abort.
    with the option to click OK or Cancel
    When I click ok it notes Restore Progress...Please wait a moment.
    A about 20 seconds later a dialog box appears noting the following:
    Notice:
    There is insufficient space on the disk for the temporary files required for this operation. Giving me the only option to click on Ok.
    Once I do so I basically reboots to the starting window sporting the Acer logo and shortly there after states Windows files are loading. After that it just brings me right back to the beginning of the Acer eRecovery Manangement (V7.7.3) dialog box.
    I tried turning off the laptop, pressing alt + f10 and nothing. Just brings me right back to the original Acer eRecovery Management dialog box. Also does the same thing when I click on the Exit option.
    What can I do to be able to get it running normally again and be able to Restore System to Factory Defaults?
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. What is the OS which version of windows 7


    2. Whichever version of 7 - 1GB ram is right on the edge of the minimum
    If you want to run Windows 7 on your PC, here's what it takes:


    1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)




    3. Was 7 the OS on it originally
    edit - Windows 7 Starter edition I think - is that the system still in use


    4. Is there
    meaning how much free space is there please
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    M:

    From what I can determine, the Acer Aspire One D255 series netbooks come with Windows 7 Starter 32-bit and 1 GB of RAM.

    They appear to support up to 2 GB of RAM.

    They also appear to come with a 250 GB hard drive.

    ---------------------------------------------------------
     
  4. xshine25

    xshine25 Thread Starter

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    Window 7 Starter
    It already came installed when bought.

    The Hard Drive is 250 GB but the Partition Size is 219.8 GB as noted on the restore destination.
    CPU is Intel Atom Processor N550 (1.5GHz, 1MB L2 cache) whatever that may mean.
    Memory: 1 GB DDR3
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Yes -but how much free space is there
     
  6. xshine25

    xshine25 Thread Starter

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    I don't know, I attempted to Restore System to Factory Defaults without checking simply because I did not have any valuable information that I didn't want to loose. But laptop was hardly used and think that maybe 20 to 30 GB were used.
    Plus I can't get back to check the system info to double check everything.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    try disconnecting power
    disconnecting battery
    hold down power button for full 20 seconds
    reconnect power only
    and try again see if any different




    What is the problem that has brought about the need for the recovery to factory condition please
     
  8. xshine25

    xshine25 Thread Starter

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    The reason for the Recover to factory condition was that it was really really slow, getting to the point of not being able to do anything because it froze up. My son used it for his leisure activity downloading music, videos, & social and thought that it'd might be easier to do that than look for the problem.

    Unplugged and took out battery pressing power button for 30 seconds. Waited 20 seconds and restated. Upon Start Up the Start screen "ACER" then the Windows files loading bar showed up and right back to the beginning of the Acer eRecovery Managemente process dialog box.
     
  9. flavallee

    flavallee Trusted Advisor

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    The lack of RAM and your son's unsafe activities are both likely contributers to the slowness and freezing.

    I'll leave you with Macboatmaster.

    --------------------------------------------------------
     
  10. xshine25

    xshine25 Thread Starter

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    Thanks Flavallee (Frank),
    Yes, I understand that such was probably the reason for the problem, but be that as it may, I have no option but to try to get it fixed now. Thank you.
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Try this
    Immediately you press the power button - keep tapping the F2 key
    hopefully that you will get you into setup - BIOS
    If it does you want the tab headed BOOT
    from there it depends on what the options are


    Please see if you can get into setup and post back if you do get into setup




    Did you start this attempted recovery from within Windows OR by Alt and F10 at post


    Press <Alt> + <F10> during POST to boot the system from the hidden hard disk drive
    partition and access the hidden partition main page.


    Note: You must enter the password to access the hidden partition main page.
    Restore system to factory default settings

    That message regarding the insufficient space for temp files - and I appreciate you say that you think there is only 20 or 30GB used is usually caused by a full hard drive.




    There were previously downloads of Windows 7 OS available - from one of Microsoft`s partners - Digital River - but these have just within the last week or so been stopped.


    Go here
    http://www.microsoft.com/en-us/software-recovery


    I doubt if that site will accept the product key for Windows 7 Starter edition on an OEM computer but it is worth a try.


    Do not try and use it yet, but it maybe the means to recover from this












     
  12. xshine25

    xshine25 Thread Starter

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    Ok Tried the first option you suggested:

    Immediately pressing the power button kept tapping the F2 Key.
    It took me to what I believe is the BIOS setup (which I know nothing about) lol.
    Here is a screen shot of it:
    https://www.flickr.com/photos/[email protected]/16268527199/in/set-72157650266503548/

    I then went to the BOOT tab and this is what i got:
    https://www.flickr.com/photos/[email protected]/16453813342/in/set-72157650266503548/

    Please let me know what to do next. And thank you for helping with this, I really appreciate it.
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    OK
    there is nothing to do in the BIOS


    Immediately you power on instead of pressing F2 keep tapping F8
    what if anything does that do
    I am hoping you will get to a screen advanced boot options
     
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