1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Frozen mouse pointer

Discussion in 'Windows XP' started by Golftech1940, Jan 3, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. Golftech1940

    Golftech1940 Thread Starter

    Joined:
    Jan 2, 2010
    Messages:
    6
    I am unable to go beyond the log in page when starting my computer due to a frozen mouse. If I wait for some time the log in page reverts to a screensaver and nothing further happens and I am forced to close down by holding in the On/Off button.
    I have changed the batteries in the mouse and keyboard which is Logitech wireless and tried it on another computer and it works ok. I have tried another wireless mouse and a cable mouse and neither work. I am running windows XP and until I installed a new Apple iMac alongside I had no problems. I have moved my Advent computer to a different location and it still doesn't work. I couldn't find any tips in previous threads that quite fitted my circumstances thus I am asking for HELP:
     
  2. freginold

    freginold

    Joined:
    Jan 3, 2010
    Messages:
    27
    Do you have the Logitech driver installed for the mouse? If you only have a generic Windows driver it may not work with a wireless mouse. Can you use the keyboard to navigate around Windows (the Windows logo key to bring up the Start menu, CTRL+ALT+DEL to bring up the Task Manager) or does the keyboard not work as well?
     
  3. vicks

    vicks

    Joined:
    Jan 31, 2005
    Messages:
    5,124
    Good morning and welcome to TSG forums.
    If you go into device manager is there a yellow ! or? beside them?
    If there is right click on it select properties>remove (do one at a time) then immediately reboot and let window find/reinstall them.
    Also, how old is the computer? Don't know for sure, but perhaps they need the USB 2 ports to work and you computer has just USB 1.
    vicks
     
  4. Golftech1940

    Golftech1940 Thread Starter

    Joined:
    Jan 2, 2010
    Messages:
    6
    Thanks for your comments
    The mouse and keyboard were originally installed using a disc that came with the Logitech set. Unfortunately I can not get past the log in page even if I try to access through the Safe Mode. The computer seems to be installing everything until the pointer appears on the black screen which then moves slightly and freezes. I can't navigate at all with the keyboard. The computer is about 4/5 yrs old and was working ok until I disconnected to relocate it
     
  5. freginold

    freginold

    Joined:
    Jan 3, 2010
    Messages:
    27
    was the other mouse that you tried to use USB or PS/2 (round connector)? if you hit F8 at startup, can you get the list of menu options and choose "Command Line"? There are some command line tools you might be able to try. "driverquery" can tell you which drivers are loading, and "tasklist" will show you running processes -- helpful if you have malware or a virus.

    Does your computer have a built-in restore or recovery feature?
     
  6. Golftech1940

    Golftech1940 Thread Starter

    Joined:
    Jan 2, 2010
    Messages:
    6
    Thanks
    I have tried both a usb and a PS/2 and neither work. Nothing happens if I hit the F8 so I'm beginning to think I have quite a problem. The computer does have a built in system restore but I can't log in to get to it. At start up I have been able to navigate through the keyboard to instruct it to start up in the last known good start up but again I can't get past that user log in page. Likewise I can get it to start in safe mode but again it only goes to the log in page. Do you know of any way I can bye-pass that?
     
  7. freginold

    freginold

    Joined:
    Jan 3, 2010
    Messages:
    27
    do you have a boot disk or Windows installation/recovery CD/DVD? either of those might let you boot up and and least try to see what the problem could be.
     
  8. Golftech1940

    Golftech1940 Thread Starter

    Joined:
    Jan 2, 2010
    Messages:
    6
    Thanks
    Suddenly hey presto on the umpteenth reboot we have liftoff and the mouse pointer is moving again and I can access my files. Perhaps my mouse doesn't like the snow and didn't want to come out to play.
    Thanks very much for your comments and tips it's nice to know that there is someone out there who is prepared to offer help, I do appreciate it
     
  9. freginold

    freginold

    Joined:
    Jan 3, 2010
    Messages:
    27
    Glad it's working again!
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/890695