Frozen screen

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Alicejenks1255

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Aug 18, 2017
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I uninstalled an old virus protection software in order to install abother one. After i uninstalled it told me it needed to restart so I did. Now my HP laptop will only load till the date and time screen before you click to logon. The time still changes, but the touchpad wont work, i cant see a cursor and my laptop will not load in safemode. Nothing happens when i hold down shift on any of the F buttons, only F2 which took me to the BIOS screen but that did nothing either. I feel like i've tried everything and I dont know what to do?
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
May need a sys repair disk to boot into recovery mode and try a system recovery from there.
 

HyperHenry

Henry
Joined
Aug 1, 2017
Messages
774
You can get into your bios, can you do a reset from there? How to do it depends on what your computer is and what kind of bios you have. Specs would help.
 

Alicejenks1255

Thread Starter
Joined
Aug 18, 2017
Messages
2
I have a HP pavilion windows 8.1. I managed to get onto advanced settings last night and asked it to do a system restore, but it failed and wouldn't work.
 
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