Full signal, but no internet on laptop

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
Can someone please, please help me? I'm tearing my hair out. This problem has been intermittent for weeks, but is getting worse, and the guys on BT's helpline were about as helpful as a crocheted condom!

My partner and I work from home - she's on a Dell laptop downstairs, I'm on the desktop HP pc upstairs. We're using a wireless connection, through a BT homehub.

Every morning, when I log onto the PC, I have to reset the local network adapter in order to go online - it solves the problem every time. The real issue is with the laptop. It keeps dropping connection and, even when it shows up with a full signal, it can't connect to the internet and, when it does, it's really, really slow. I've tried resetting the IP address, I've gone in to make sure the network isn't hidden, I've checked the WEP key, I've even had it right next to the pc (which helps only marginally, occasionally). Please help. We can't afford to buy another new laptop and I can't work out what the problem is. I'm no techie - I know one end of a USB from the other and I can work to a set of instructions, but I really, really need your help.

Ideas? Suggestions? Big box of chocolates and a lifetime's supply of gratitude to the winner.

Thanks,

Taz
x
 
Joined
Jan 16, 2011
Messages
15
can you do ipconfig/ all on the laptop computer and paste it here so we can check the connection status of the laptop..
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
Sure, will do that first thing in the morning & post it. Thank you so much for responding!
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
37,725
I will hold you to those chocalates... i will be coming back to the UK in a couple of months for a holiday :D

anyhow, to the issue in hand. since you have to do a reset on your Local Area Connection on your PC is a concern too if your wireless computer is having issues too.

One thing to check to see if helps the laptop is what wireless channel your router is using. Do you happen to know what that is? The main ones that I use that seems to work best is channel 6 and channel 11.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
37,725
can you do ipconfig/ all on the laptop computer and paste it here so we can check the connection status of the laptop..
Sure, will do that first thing in the morning & post it. Thank you so much for responding!
and same for the PC too, both when it doesn't work and when it does work.

*edit* I left my screen up and came back to this thread, hence my posts :)
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
Okay, here's the PC ipconfig:


Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::fdb8:5af:971b:c1e4%10
IPv4 Address. . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3469:2512:3f57:febf
Link-local IPv6 Address . . . . . : fe80::3469:2512:3f57:febf%11
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
and here's the ipconfig for the laptop:


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::75a5:44dd:5b5d:5de9%17
IPv4 Address. . . . . . . . . . . : 192.168.1.66
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
IPv4 Address. . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lcj.emea.dell.com

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
not a clue re wireless channel - how do I find out?

...and I'll keep my promise re the chocolates :)
 
Joined
Jan 16, 2011
Messages
15
type ipconfig/ all on your laptop and desktop... what you've typed in is ipconfig... repost after doing do
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
Oops - sorry. Here's the laptop:


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Rufus
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Thomson ST Remote NDIS Device
Physical Address. . . . . . . . . : 00-14-7F-9D-25-36
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::75a5:44dd:5b5d:5de9%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 January 2011 10:56:13
Lease Expires . . . . . . . . . . : 19 January 2011 10:56:22
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 419435647
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-9C-EF-C6-00-22-19-E0-8A-3A

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-31-F8-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 January 2011 10:47:44
Lease Expires . . . . . . . . . . : 19 January 2011 10:47:44
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lcj.emea.dell.com
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-22-19-E0-8A-3A
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.lcj.emea.dell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
And here's the desktop pc:


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Deepthought
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1F-C6-8A-C7-29
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fdb8:5af:971b:c1e4%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 January 2011 11:37:05
Lease Expires . . . . . . . . . . : 19 January 2011 11:37:05
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 251666374
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-D5-CE-45-00-1F-C6-8A-C7-29

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
Just sent t'other half back downstairs with the laptop to see if the net works - as it's intermittent, it's difficult to give you an ipconfig of it not working... Murphy's law! As soon as it stops working again, I'll do ipconfig and post that.
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
Apologies for the delay - the laptop just started working again for ages. Now, however, we're back to the same problem, so here's ipconfig/all for the laptop when it's NOT working:


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Alison>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Rufus
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-31-F8-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.211.206(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lcj.emea.dell.com
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-22-19-E0-8A-3A
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.lcj.emea.dell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{3DF69379-517D-4372-9666-524C5764A
476}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Alison>
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
It's still working wired, by the way, just the wireless that's gone to pot.
 

uk_taz

Thread Starter
Joined
Jan 17, 2011
Messages
12
In case you need one, here's an updated version for the PC:


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Taz>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Deepthought
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1F-C6-8A-C7-29
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fdb8:5af:971b:c1e4%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.81(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 February 2011 12:09:46
Lease Expires . . . . . . . . . . : 01 March 2011 12:09:47
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 251666374
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-D5-CE-45-00-1F-C6-8A-C7-29

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2c6d:2d14:3f57:feae(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2c6d:2d14:3f57:feae%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Taz>
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top