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Full signal, but no internet on laptop

Discussion in 'Networking' started by uk_taz, Jan 17, 2011.

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  1. uk_taz

    uk_taz Thread Starter

    Joined:
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    Can someone please, please help me? I'm tearing my hair out. This problem has been intermittent for weeks, but is getting worse, and the guys on BT's helpline were about as helpful as a crocheted condom!

    My partner and I work from home - she's on a Dell laptop downstairs, I'm on the desktop HP pc upstairs. We're using a wireless connection, through a BT homehub.

    Every morning, when I log onto the PC, I have to reset the local network adapter in order to go online - it solves the problem every time. The real issue is with the laptop. It keeps dropping connection and, even when it shows up with a full signal, it can't connect to the internet and, when it does, it's really, really slow. I've tried resetting the IP address, I've gone in to make sure the network isn't hidden, I've checked the WEP key, I've even had it right next to the pc (which helps only marginally, occasionally). Please help. We can't afford to buy another new laptop and I can't work out what the problem is. I'm no techie - I know one end of a USB from the other and I can work to a set of instructions, but I really, really need your help.

    Ideas? Suggestions? Big box of chocolates and a lifetime's supply of gratitude to the winner.

    Thanks,

    Taz
    x
     
  2. zephyr009009

    zephyr009009

    Joined:
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    Messages:
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    can you do ipconfig/ all on the laptop computer and paste it here so we can check the connection status of the laptop..
     
  3. uk_taz

    uk_taz Thread Starter

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    Sure, will do that first thing in the morning & post it. Thank you so much for responding!
     
  4. Couriant

    Couriant Trusted Advisor

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    First Name:
    James
    I will hold you to those chocalates... i will be coming back to the UK in a couple of months for a holiday :D

    anyhow, to the issue in hand. since you have to do a reset on your Local Area Connection on your PC is a concern too if your wireless computer is having issues too.

    One thing to check to see if helps the laptop is what wireless channel your router is using. Do you happen to know what that is? The main ones that I use that seems to work best is channel 6 and channel 11.
     
  5. Couriant

    Couriant Trusted Advisor

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    First Name:
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    and same for the PC too, both when it doesn't work and when it does work.

    *edit* I left my screen up and came back to this thread, hence my posts :)
     
  6. uk_taz

    uk_taz Thread Starter

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    Okay, here's the PC ipconfig:


    Windows IP Configuration


    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Link-local IPv6 Address . . . . . : fe80::fdb8:5af:971b:c1e4%10
    IPv4 Address. . . . . . . . . . . : 192.168.1.64
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3469:2512:3f57:febf
    Link-local IPv6 Address . . . . . : fe80::3469:2512:3f57:febf%11
    Default Gateway . . . . . . . . . : ::

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    C:\Windows\system32>
     
  7. uk_taz

    uk_taz Thread Starter

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    and here's the ipconfig for the laptop:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig

    Windows IP Configuration


    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . : home
    Link-local IPv6 Address . . . . . : fe80::75a5:44dd:5b5d:5de9%17
    IPv4 Address. . . . . . . . . . . : 192.168.1.66
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : home
    IPv4 Address. . . . . . . . . . . : 192.168.1.65
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lcj.emea.dell.com

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    C:\Windows\system32>
     
  8. uk_taz

    uk_taz Thread Starter

    Joined:
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    Messages:
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    not a clue re wireless channel - how do I find out?

    ...and I'll keep my promise re the chocolates :)
     
  9. zephyr009009

    zephyr009009

    Joined:
    Jan 16, 2011
    Messages:
    15
    type ipconfig/ all on your laptop and desktop... what you've typed in is ipconfig... repost after doing do
     
  10. uk_taz

    uk_taz Thread Starter

    Joined:
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    Messages:
    12
    Oops - sorry. Here's the laptop:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Rufus
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Thomson ST Remote NDIS Device
    Physical Address. . . . . . . . . : 00-14-7F-9D-25-36
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::75a5:44dd:5b5d:5de9%17(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 18 January 2011 10:56:13
    Lease Expires . . . . . . . . . . : 19 January 2011 10:56:22
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 419435647
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-9C-EF-C6-00-22-19-E0-8A-3A

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-24-2C-31-F8-62
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 18 January 2011 10:47:44
    Lease Expires . . . . . . . . . . : 19 January 2011 10:47:44
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lcj.emea.dell.com
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-22-19-E0-8A-3A
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.lcj.emea.dell.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : isatap.home
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>
     
  11. uk_taz

    uk_taz Thread Starter

    Joined:
    Jan 17, 2011
    Messages:
    12
    And here's the desktop pc:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-1F-C6-8A-C7-29
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::fdb8:5af:971b:c1e4%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 18 January 2011 11:37:05
    Lease Expires . . . . . . . . . . : 19 January 2011 11:37:05
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 251666374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-D5-CE-45-00-1F-C6-8A-C7-29

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : isatap.home
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>
     
  12. uk_taz

    uk_taz Thread Starter

    Joined:
    Jan 17, 2011
    Messages:
    12
    Just sent t'other half back downstairs with the laptop to see if the net works - as it's intermittent, it's difficult to give you an ipconfig of it not working... Murphy's law! As soon as it stops working again, I'll do ipconfig and post that.
     
  13. uk_taz

    uk_taz Thread Starter

    Joined:
    Jan 17, 2011
    Messages:
    12
    Apologies for the delay - the laptop just started working again for ages. Now, however, we're back to the same problem, so here's ipconfig/all for the laptop when it's NOT working:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Alison>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Rufus
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-24-2C-31-F8-62
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IPv4 Address. . : 169.254.211.206(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lcj.emea.dell.com
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-22-19-E0-8A-3A
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.lcj.emea.dell.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{3DF69379-517D-4372-9666-524C5764A
    476}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Alison>
     
  14. uk_taz

    uk_taz Thread Starter

    Joined:
    Jan 17, 2011
    Messages:
    12
    It's still working wired, by the way, just the wireless that's gone to pot.
     
  15. uk_taz

    uk_taz Thread Starter

    Joined:
    Jan 17, 2011
    Messages:
    12
    In case you need one, here's an updated version for the PC:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Taz>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-1F-C6-8A-C7-29
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::fdb8:5af:971b:c1e4%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.81(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 28 February 2011 12:09:46
    Lease Expires . . . . . . . . . . : 01 March 2011 12:09:47
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 251666374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-D5-CE-45-00-1F-C6-8A-C7-29

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2c6d:2d14:3f57:feae(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2c6d:2d14:3f57:feae%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : isatap.home
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Taz>
     
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