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Solved Game issue graphic driver

Discussion in 'Games' started by Mantrupe, Dec 5, 2018.

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  1. Mantrupe

    Mantrupe Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 8.1 Single Language, 64 bit
    Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
    Processor Count: 4
    RAM: 7128 Mb
    Graphics Card: AMD Radeon R5 M230, 1024 Mb
    Hard Drives: C: 465 GB (336 GB Free);
    Motherboard: LENOVO, Lancer 4B2
    Antivirus: Windows Defender, Enabled and Updated

    Can someone pls. help me some selective games have this warning message appear every time I run them but still playable can someone help me finding this driver version? because I can't find it on manufacturer website

    Do I really need to update it?
    [​IMG]
    http://www.mediafire.com/view/ke9o0yah73dqdbx/Untitled.png <---the image is in this link

    Thank you
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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  3. Mantrupe

    Mantrupe Thread Starter

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    Sir Do I need to uninstall the Catalyst Control Center before installing the driver in the link?


    If yes? how? pls. help me I don't have any idea

    Thank you
     
    Last edited: Dec 7, 2018
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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  5. Mantrupe

    Mantrupe Thread Starter

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    after following all the instructions its not working pls.

    By the way I get my drivers from the lenovo website, since I bought my laptop from one of their branches

    Every time I tried to install these new drivers from amd website these always happen that's why I can't update it

    help pls. thank you
     

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    Last edited: Dec 7, 2018
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    What is the full model of the laptop and serial/product number
    https://support.lenovo.com/gb/en/solutions/find-product-name

    according to the spec you posted you have the A6-6310 processor
    http://www.cpu-world.com/CPUs/Puma/AMD-A6-Series A6-6310.html
    which has the radeon R4 series integrated graphics

    HOWEVER some laptops have a separate graphic card and the specification shows yours as the R5 M230
    M referring to the laptop version

    The R4 integrated graphics is a different driver
    https://www.amd.com/en/support/prev...s-apu-for-desktops/a6-6310-radeon-r4-graphics

    and according to the spec I can find without the product number
    http://browser.geekbench.com/geekbench3/732895

    your laptop had indeed the R4 integrated graphics
    MY GUESS now is that you have previously tried to install the R5 driver BEFORE you cam to the site and that is why the system info utility showed your graphics as the R5 M230
     
  7. Mantrupe

    Mantrupe Thread Starter

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    model number: 80E1
    S/N: PF0AV9UR
     
  8. Mantrupe

    Mantrupe Thread Starter

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    So what should i do? well I make a restore point just in case, what driver should I installed? thank you I really have no idea

    Should I go back?
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Give me chance to look please ?
     
  10. Mantrupe

    Mantrupe Thread Starter

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    ohh I'm sorry I will wait thank you
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I cannot get a correct result on those from Lenovo
    The serial number comes back as Intel or Nvidia graphics which is obviously not correct
    The model number returns this
    https://pcsupport.lenovo.com/in/en/...archProduct&searchType=4&keyWordSearch=G40-45 Laptop (Lenovo) - Type 80E1

    Go device manager
    scroll to display adapters, expand that entry, what is shown please
    then right click that entry - properties
    driver tab
    what is shown there please
     
  12. Mantrupe

    Mantrupe Thread Starter

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    I rolled back to my previous driver which is the new link that you sent above since I need to use my laptop to my school. That driver had issues every time I run a specific game which I stated above. That's why I really need help.

    Thank you
    That what is shown on the device manager the image below:
     

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    Last edited: Dec 7, 2018
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Well device manager definitely shows you have the R5 M230 as well
    What driver is shown for that

    Many laptops have switchable graphics, using the integrated graphics on low demand and the dedicated graphics card when necessary

    Although it refers to a Toshiba computer the situation is the same with your Lenovo see post 2 on here please
    https://forum.toshiba.eu/showthread...c-chip-Radeon-R5-M230-on-Satellite-L50D-B-11N

    That said the R5 M230 is only capable of running many games at very low performance levels
    https://www.notebookcheck.net/AMD-Radeon-R5-M230.108655.0.html

    and whichever of the graphics you use you are likely to receive similar messages on games of higher demand
     
    Last edited: Dec 8, 2018
  14. Mantrupe

    Mantrupe Thread Starter

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    I think the same as above
    Here:
     

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  15. Mantrupe

    Mantrupe Thread Starter

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    So sir what driver should I used?
     
    Last edited: Dec 8, 2018
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