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Games all if a sudden slow

Discussion in 'Games' started by CameronLawrence, Sep 4, 2018.

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  1. CameronLawrence

    CameronLawrence Thread Starter

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    Hi there.

    So my laptop I bought last year has become extremely slow when I play games. It started happening on Sunday night. The games I play are all on low and it never use to be this slow, my gaming experience was fast. Please help!

    I'll give specs if needed, also I have not gotten a virus as I've scanned my laptop.
     
  2. metallica5456

    metallica5456 Trusted Advisor

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    First Name:
    Andrew
    Specs?

    What are your temps under normal and stressed conditions?
     
  3. CameronLawrence

    CameronLawrence Thread Starter

    Joined:
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    Thanks for replying.

    My specs are:

    Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70GHz

    Installed Ram: 4.00 GB (3.87 GB usable)


    how do i see the temp?
     
  4. dmccoy

    dmccoy

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    First Name:
    Darrin
    Is everything slow or just your games? Are these games online? If so have you tested your internet speed to see if it is normal or any changes?
     
  5. CameronLawrence

    CameronLawrence Thread Starter

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    yeah this happens with all my programs, i use adobe photoshop and illustrator a lot and i've noticed this became slow.
    My games are slow both online and offline. Internet speed is perfect
     
  6. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
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    First Name:
    Darrin
    Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

    Step 1:
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    1. Click on Start menu
    2. Type command to start searching
    3. Right click on command prompt in list and select Run as Administrator
    4. Copy and Paste each the commands 1-3 below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    3. Copy and paste the following command into the Command Prompt
    Code:
    @Echo off
    If Not Exist "%userprofile%\desktop\SystemDiagnostics" (
    MD "%userprofile%\desktop\SystemDiagnostics"
    )
    dxdiag /t %userprofile%\desktop\SystemDiagnostics\dxdiag.txt&systeminfo > "%USERPROFILE%\Desktop\SystemDiagnostics\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiagnostics\msinfo32.nfo"&wevtutil qe system "/q:*[System [(Level=1 or Level=2 or Level=3)]]" /f:text /c:20 /rd:True > "%USERPROFILE%\Desktop\SystemDiagnostics\SystemEventlog.txt"&wevtutil qe application "/q:*[System [(Level=1 or Level=2 or Level=3)]]" /f:text /c:20 /rd:True > "%USERPROFILE%\Desktop\SystemDiagnostics\ApplicationEventlog.txt"&wmic /output:"%userprofile%\desktop\SystemDiagnostics\Software.txt" product get Name, Version&wmic /namespace:\\root\SecurityCenter2 path AntiVirusProduct get * /value > "%USERPROFILE%\Desktop\SystemDiagnostics\Antivirus.txt"&reg export "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" "%USERPROFILE%\Desktop\SystemDiagnostics\uninstall.txt"&If Exist "%SystemRoot%\minidump\*.dmp" copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\SystemDiagnostics"
    1. This command will create a new folder on your Desktop called SystemDiagnostics
    2. Compress files into a .zip file Systemdiagnostics.zip
    3. Upload the Systemdiagnostics.zip file from your desktop to your reply

    Step 3:

    Download Process Explorer to your desktop
    1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    2. In the View menu click on Select Columns
    3. Check Verified Signer, Virus Total on Process Image Tab
    4. Select the Process I/O tab and check Reads, Rights and click OK
    5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    6. Double Click on the CPU Column to sort by highest CPU usage.
    7. (Highest CPU Processes should be at the top once sorted properly)
    8. Wait approximately a minute
    9. Select Save or Save As from the File menu
    10. Save SystemIdleProcess.txt to Desktop
    11. Upload file to your reply
    Step 4:
    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135

    Let us know if it works much better in this mode?
     
  7. CameronLawrence

    CameronLawrence Thread Starter

    Joined:
    Sep 4, 2018
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    so i tired these all and still the same.

    Heres the Systemdiagnostics
     

    Attached Files:

  8. dmccoy

    dmccoy

    Joined:
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    Messages:
    4,489
    First Name:
    Darrin
    They are more for diagnostics. Where are the reports for Step 1 and Step 3? I recommend that you uninstall Norton and only use Windows Defender. Norton significantly slows down your system and is not needed.

    https://support.norton.com/sp/en/us...bversion=1&entsrc=redirect_pubweb&pvid=f-home

    How about the clean boot method did it provide and performance difference.

    Run Chkdsk
    1. Click on Start menu
    2. Type in command
    3. Right click on Command Prompt in list and select Run as Administrator
    4. Copy and Paste the command into the command window

      chkdsk C:/r (Change to the correct driver letter if needed)

      Important! If SSD then use chkdsk /f
    If the following message is displayed: Choose Y

    "Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)"

    Click on Start menu
    Type in command
    Right click on Command Prompt in list and select Run as Administrator
    Copy and Paste the following command into the command console
    This will create a file called ChkdskLog.txt on your desktop
    Upload this file to your next reply

    Code:
    wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
     
  9. CameronLawrence

    CameronLawrence Thread Starter

    Joined:
    Sep 4, 2018
    Messages:
    5
    Thanks i'm going to try this now.

    and ill post the other logs from your previous reply
     
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