Games all if a sudden slow

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CameronLawrence

Thread Starter
Joined
Sep 4, 2018
Messages
5
Hi there.

So my laptop I bought last year has become extremely slow when I play games. It started happening on Sunday night. The games I play are all on low and it never use to be this slow, my gaming experience was fast. Please help!

I'll give specs if needed, also I have not gotten a virus as I've scanned my laptop.
 

CameronLawrence

Thread Starter
Joined
Sep 4, 2018
Messages
5
Thanks for replying.

My specs are:

Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70GHz

Installed Ram: 4.00 GB (3.87 GB usable)


how do i see the temp?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Is everything slow or just your games? Are these games online? If so have you tested your internet speed to see if it is normal or any changes?
 

CameronLawrence

Thread Starter
Joined
Sep 4, 2018
Messages
5
yeah this happens with all my programs, i use adobe photoshop and illustrator a lot and i've noticed this became slow.
My games are slow both online and offline. Internet speed is perfect
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
1. Click on Start menu
2. Type command to start searching
3. Right click on command prompt in list and select Run as Administrator
4. Copy and Paste each the commands 1-3 below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

3. Copy and paste the following command into the Command Prompt
Code:
@Echo off
If Not Exist "%userprofile%\desktop\SystemDiagnostics" (
MD "%userprofile%\desktop\SystemDiagnostics"
)
dxdiag /t %userprofile%\desktop\SystemDiagnostics\dxdiag.txt&systeminfo > "%USERPROFILE%\Desktop\SystemDiagnostics\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiagnostics\msinfo32.nfo"&wevtutil qe system "/q:*[System [(Level=1 or Level=2 or Level=3)]]" /f:text /c:20 /rd:True > "%USERPROFILE%\Desktop\SystemDiagnostics\SystemEventlog.txt"&wevtutil qe application "/q:*[System [(Level=1 or Level=2 or Level=3)]]" /f:text /c:20 /rd:True > "%USERPROFILE%\Desktop\SystemDiagnostics\ApplicationEventlog.txt"&wmic /output:"%userprofile%\desktop\SystemDiagnostics\Software.txt" product get Name, Version&wmic /namespace:\\root\SecurityCenter2 path AntiVirusProduct get * /value > "%USERPROFILE%\Desktop\SystemDiagnostics\Antivirus.txt"&reg export "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" "%USERPROFILE%\Desktop\SystemDiagnostics\uninstall.txt"&If Exist "%SystemRoot%\minidump\*.dmp" copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\SystemDiagnostics"
  1. This command will create a new folder on your Desktop called SystemDiagnostics
  2. Compress files into a .zip file Systemdiagnostics.zip
  3. Upload the Systemdiagnostics.zip file from your desktop to your reply

Step 3:

Download Process Explorer to your desktop
  1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  2. In the View menu click on Select Columns
  3. Check Verified Signer, Virus Total on Process Image Tab
  4. Select the Process I/O tab and check Reads, Rights and click OK
  5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  6. Double Click on the CPU Column to sort by highest CPU usage.
  7. (Highest CPU Processes should be at the top once sorted properly)
  8. Wait approximately a minute
  9. Select Save or Save As from the File menu
  10. Save SystemIdleProcess.txt to Desktop
  11. Upload file to your reply
Step 4:
How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Let us know if it works much better in this mode?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
They are more for diagnostics. Where are the reports for Step 1 and Step 3? I recommend that you uninstall Norton and only use Windows Defender. Norton significantly slows down your system and is not needed.

https://support.norton.com/sp/en/us...bversion=1&entsrc=redirect_pubweb&pvid=f-home

How about the clean boot method did it provide and performance difference.

Run Chkdsk
  1. Click on Start menu
  2. Type in command
  3. Right click on Command Prompt in list and select Run as Administrator
  4. Copy and Paste the command into the command window

    chkdsk C:/r (Change to the correct driver letter if needed)

    Important! If SSD then use chkdsk /f
If the following message is displayed: Choose Y

"Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

Click on Start menu
Type in command
Right click on Command Prompt in list and select Run as Administrator
Copy and Paste the following command into the command console
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply

Code:
wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
 
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