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Games and Firefox crashing {MOVED THREAD}

Discussion in 'Hardware' started by Grimm74, Feb 22, 2015.

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  1. Grimm74

    Grimm74 Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    5
    Hello all, my games keep crashing for no know reason and I would love it if someone could help me out here. System specs are:
    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name GENUINE-PC
    System Manufacturer Gigabyte Technology Co., Ltd.
    System Model GA-78LMT-USB3
    System Type x64-based PC
    Processor AMD FX™-6300 Six-Core Processor, 3500 Mhz, 6 Core(s), 6 Logical Processor(s)
    BIOS Version/Date Award Software International, Inc. FA, 4/23/2013
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name Genuine-PC\Genuine
    Time Zone Central Standard Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 16.0 GB
    Available Physical Memory 12.5 GB
    Total Virtual Memory 32.0 GB
    Available Virtual Memory 28.2 GB
    Page File Space 16.0 GB

    The applications causing the problems are Marvel Heros 2015, League of Legends, Vindicus, Firefox. I have all latest drivers and have troubel shot this is every way I could think of, whic includes Mutiple reinstalls of windows, Memory test, RAM test, Updated drivers, uninstalling and reinstalling said applications, repatchin/ repairing siad games, and running everything from a diffrent harddrive. I am at my wit's end here. Also sometimes if LoL crashes I will blue screen. And here is the general tab from my event viewer where errors are found.



    Log Name: Application
    Source: Application Error
    Date: 2/22/2015 9:01:01 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Genuine-PC
    Description:
    Faulting application name: rads_user_kernel.exe, version: 0.0.0.0, time stamp: 0x4e65c1ac
    Faulting module name: rads_user_kernel.exe, version: 0.0.0.0, time stamp: 0x4e65c1ac
    Exception code: 0xc0000005
    Fault offset: 0x000b8554
    Faulting process id: 0x1234
    Faulting application start time: 0x01d04eb05f73e35b
    Faulting application path: C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe
    Faulting module path: C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe
    Report Id: 9d31bc35-baa3-11e4-a299-74d435ba3374
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-22T15:01:01.000000000Z" />
    <EventRecordID>4160</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Genuine-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>rads_user_kernel.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4e65c1ac</Data>
    <Data>rads_user_kernel.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4e65c1ac</Data>
    <Data>c0000005</Data>
    <Data>000b8554</Data>
    <Data>1234</Data>
    <Data>01d04eb05f73e35b</Data>
    <Data>C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe</Data>
    <Data>C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe</Data>
    <Data>9d31bc35-baa3-11e4-a299-74d435ba3374</Data>
    </EventData>
    </Event>


    Log Name: Application
    Source: Application Hang
    Date: 2/22/2015 9:00:35 AM
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Genuine-PC
    Description:
    The program rads_user_kernel.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 18cc
    Start Time: 01d04eb04158148f
    Termination Time: 2
    Application Path: C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe
    Report Id: 8bdf9529-baa3-11e4-a299-74d435ba3374

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-22T15:00:35.000000000Z" />
    <EventRecordID>4159</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Genuine-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>rads_user_kernel.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>18cc</Data>
    <Data>01d04eb04158148f</Data>
    <Data>2</Data>
    <Data>C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe</Data>
    <Data>8bdf9529-baa3-11e4-a299-74d435ba3374</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
    </EventData>
    </Event>


    Log Name: Application
    Source: Application Error
    Date: 2/22/2015 8:49:47 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Genuine-PC
    Description:
    Faulting application name: LolClient.exe, version: 0.0.0.0, time stamp: 0x515663e0
    Faulting module name: Adobe AIR.dll, version: 3.7.0.1530, time stamp: 0x5156646c
    Exception code: 0xc0000005
    Fault offset: 0x00fac260
    Faulting process id: 0x125c
    Faulting application start time: 0x01d04ea874f43f83
    Faulting application path: C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.129\deploy\LolClient.exe
    Faulting module path: C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.129\deploy\Adobe AIR\Versions\1.0\Adobe AIR.dll
    Report Id: 0b8d85ed-baa2-11e4-a299-74d435ba3374
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-22T14:49:47.000000000Z" />
    <EventRecordID>4156</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Genuine-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>LolClient.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>515663e0</Data>
    <Data>Adobe AIR.dll</Data>
    <Data>3.7.0.1530</Data>
    <Data>5156646c</Data>
    <Data>c0000005</Data>
    <Data>00fac260</Data>
    <Data>125c</Data>
    <Data>01d04ea874f43f83</Data>
    <Data>C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.129\deploy\LolClient.exe</Data>
    <Data>C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.129\deploy\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>
    <Data>0b8d85ed-baa2-11e4-a299-74d435ba3374</Data>
    </EventData>
    </Event>


    Log Name: Application
    Source: Application Error
    Date: 2/22/2015 8:01:58 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Genuine-PC
    Description:
    Faulting application name: MarvelHeroes2015.exe, version: 1.31.0.347, time stamp: 0x54e75823
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
    Exception code: 0xc0000005
    Fault offset: 0x0000000000053332
    Faulting process id: 0x408
    Faulting application start time: 0x01d04ea0580c9489
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Marvel Heroes\unrealengine3\binaries\win64\MarvelHeroes2015.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 5d090ba5-ba9b-11e4-a299-74d435ba3374
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-22T14:01:58.000000000Z" />
    <EventRecordID>4154</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Genuine-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>MarvelHeroes2015.exe</Data>
    <Data>1.31.0.347</Data>
    <Data>54e75823</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7c8f9</Data>
    <Data>c0000005</Data>
    <Data>0000000000053332</Data>
    <Data>408</Data>
    <Data>01d04ea0580c9489</Data>
    <Data>C:\Program Files (x86)\Steam\steamapps\common\Marvel Heroes\unrealengine3\binaries\win64\MarvelHeroes2015.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>5d090ba5-ba9b-11e4-a299-74d435ba3374</Data>
    </EventData>
    </Event>


    Log Name: Application
    Source: Application Error
    Date: 2/22/2015 6:49:51 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Genuine-PC
    Description:
    Faulting application name: plugin-container.exe, version: 35.0.1.5500, time stamp: 0x54c1f9f3
    Faulting module name: mozalloc.dll, version: 35.0.1.5500, time stamp: 0x54c1f224
    Exception code: 0x80000003
    Fault offset: 0x00001425
    Faulting process id: 0x12e4
    Faulting application start time: 0x01d04e98411f74d9
    Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll
    Report Id: 4a66aad7-ba91-11e4-a299-74d435ba3374
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-22T12:49:51.000000000Z" />
    <EventRecordID>4152</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Genuine-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>plugin-container.exe</Data>
    <Data>35.0.1.5500</Data>
    <Data>54c1f9f3</Data>
    <Data>mozalloc.dll</Data>
    <Data>35.0.1.5500</Data>
    <Data>54c1f224</Data>
    <Data>80000003</Data>
    <Data>00001425</Data>
    <Data>12e4</Data>
    <Data>01d04e98411f74d9</Data>
    <Data>C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe</Data>
    <Data>C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll</Data>
    <Data>4a66aad7-ba91-11e4-a299-74d435ba3374</Data>
    </EventData>
    </Event>


    Log Name: Application
    Source: Application Error
    Date: 2/22/2015 2:51:42 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Genuine-PC
    Description:
    Faulting application name: plugin-container.exe, version: 35.0.1.5500, time stamp: 0x54c1f9f3
    Faulting module name: mozalloc.dll, version: 35.0.1.5500, time stamp: 0x54c1f224
    Exception code: 0x80000003
    Fault offset: 0x00001425
    Faulting process id: 0x157c
    Faulting application start time: 0x01d04e69450a1f6d
    Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll
    Report Id: 04f62380-ba70-11e4-a299-74d435ba3374
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-22T08:51:42.000000000Z" />
    <EventRecordID>4142</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Genuine-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>plugin-container.exe</Data>
    <Data>35.0.1.5500</Data>
    <Data>54c1f9f3</Data>
    <Data>mozalloc.dll</Data>
    <Data>35.0.1.5500</Data>
    <Data>54c1f224</Data>
    <Data>80000003</Data>
    <Data>00001425</Data>
    <Data>157c</Data>
    <Data>01d04e69450a1f6d</Data>
    <Data>C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe</Data>
    <Data>C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll</Data>
    <Data>04f62380-ba70-11e4-a299-74d435ba3374</Data>
    </EventData>
    </Event>



    Please let me know how I can help you better understand my problem.
     
  2. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Welcome to TSG! (y)

    OK, I have no idea how to read those errors correctly, but I notice a few things.
    Firefox crash points to an addon manager fault. Have you tried disabling all addons or loading in safe mode?
    If you find it stable, you can then re-enable addons one at a time, might point to a bad one.

    Also seeing Adobe AIR listed in the LoL error. I don't play LoL or use Adobe AIR, so can't say for sure how they work together.

    The other hard drive you mentioned... was it a working installation or did you just try it as a hardware troubleshoot?
    Wondering if you have a corrupt or outdated program in there.
    You say everything is up to date, I assume Windows is as well? and any motherboard, hard drive drivers have been updated too.

    Did this start recently? can you recall installing or updating anything right before you noticed these crashes?
     
  3. Grimm74

    Grimm74 Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    5
    No, I believe this was happening since day one. As for firefox add ons it was crashing before I added any. Adobe AIR is required to play LoL. So I don't see why it could be causing problems. When I checked the other hard drive, it had its own good install of windows, and all my drivers are up to date.
     
  4. Grimm74

    Grimm74 Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    5
    Also that you for the welcome and the reply both are much appreciated.
     
  5. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Hmm, day one crash and you tried another drive... so hardware problem?
    I've been out of the hardware loop for a while so kinda rusty.
    Maybe a weak/bad power supply.
    Bad Motherboard.
    Video Card...

    could be a few things.
    I would ask you wait for more help, or maybe we can have this moved to hardware, see if they can spot a problem.

    Does it crash on anything else? playing music, a video/dvd, simple solitaire games?
     
  6. Grimm74

    Grimm74 Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    5
    Maybe it should be moved to hardware. I kow its not the video card because I've had it replaced already. The first one they put in once I tried to install the drivers it would put me in a boot loop. So they sent me a different one. I have games that have not crashed but I don't play those as much and I only blue screen when a game or Firefox crashes. power supply should be efficient and the only way I know to check that is if its dead and it isn't dead. I'mm thinking it has to be the motherboard.
     
  7. Super-D-38

    Super-D-38

    Joined:
    Apr 25, 2002
    Messages:
    3,974
    Not necessarily on the PSU. If it has weak voltage the system will crash.
    There is a program to check, if the motherboard supports it. Sadly I can't remember the name of ot and I am not familiar with using it.

    I'll ask it to be moved for now, maybe they can help you with hardware troubleshooting.
    With a fresh install on 2 drives I kinda doubt it's software.
     
  8. Grimm74

    Grimm74 Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    5
    Thanks Super-D, hopefully you can get me pointed in the right direction if I don't get any progress in a few days I'm just going to send it back to cyberton and let them diagnose it for me.
     
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