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Games crash / Video driver crash

Discussion in 'Games' started by Guille001, Feb 12, 2020.

  1. Guille001

    Guille001 Thread Starter

    Feb 12, 2020
    Hi there, I have been having this problem for the last 5 days and need help.

    I recently bought an M.2 SSD and installed it in my PC with no problem. I also removed the old thermal paste and put some new, cleaned all the fans and the heatsink, etc...I installed Windows 10 from a bootable pendrive and downloaded all the latest updates, drivers and my usual programs. I also updated my BIOS to the latest version. The only thing I kept is some files from my old computer, mostly photos and documents.

    Everything worked fine before changing from my old SSD and HDDs to the new one, but now after just a few seconds of opening whatever game I get this error: ''Video driver crashed and was reset. Make sure your drivers are up to date. Exiting...''. Sometimes it even shuts down my computer with no error, the game just freezes for a few seconds, then everything goes black for some more seconds and it just shuts down. I fixed this by increasing the page file size, now it doesn't shut down anymore, just goes black for a few seconds and then I get the error and the game closes. Some other games, for example, Fallout 4, just close after around 15 seconds of playing, no error or anything.

    This is my PC specs:

    AMD Ryzen 7 2700X (with AMD Wraith Prism)
    2 x 8GB Crucial Ballistix Tactical 3000Mhz
    SSD M.2 ADATA 1TB XPG Spectrix S40G RGB
    SeaSonic M12ii 620w Evo
    NZXT Phantom 410

    I have a good PC so it's not because it isn't capable of running them properly. I have tried everything I could think of and every solution I found on the internet: disabled the auto overclock settings for the CPU on the BIOS, set my RAM speed to 2133Mhz instead of 3000Mhz, downgraded to my older BIOS version, made several new Windows installations after formatting, downgraded my Realtek audio driver to the version I was using before, tried both Game Ready and Studio Nvidia drivers, run sfc / scannow and DISM with no errors found, ran a memtest with no errors found, even swapped the RAM sticks from the slots in the motherboard...I also checked my M.2 SSD firmware but it's already the latest version. I am running Windows 10 Pro ver. 1909 with the latest updates (I have checked several times), this isn't a heat issue because when games crash temperature is just above idle. I also tried changing the TdrDelay on the registry but that didn't work either.

    I don't have idea what may be causing this. I can only use my PC for internet now. Any help is super appreciated! Thanks in advance!
  2. Guille001

    Guille001 Thread Starter

    Feb 12, 2020
    Update: I was looking through some other forums and found people with similar problems. Some of them fixed it by replacing the PSU. I changed mine for a brand new EVGA 650 GD and had the same problem, so it has to be something else :/
  3. Shmoyph


    Feb 13, 2020
    Changing your HDD for an SSD shouldn't cause any issues apart from issues with your drivers etc. Also not sure why swapping your power supply would change anything as your using the same amount of power if you just did a straight swap.

    You are sure you got the correct Graphics driver installed for your graphics card? The only thing that can really help point you in the right direction is event viewer on your machine. Open a game that crashes and let it crash out, when your machine restarts got to event viewer and check in the admin logs to see what it says.
  4. Guille001

    Guille001 Thread Starter

    Feb 12, 2020
    I fixed it! What I did was to start tweaking the settings in MSI Afterburner until it didn't crash anymore. I started modifying the GPU core voltage, I increased it to 100% but this alone didn't fix it. Then I reduced the clock to the minimum (-400Mhz) and it completely fixed the problem, although with a serious performance drop of course. So, I started to slowly increase the core clock until it crashed, and then I reduced it a bit from there. Right now I'm running it at -98Mhz and core voltage at 100% and it didn't crash after a few minutes, whereas normally it would have crashed only after a few seconds. I searched a bit and it seems like keeping the core voltage at 100% is completely safe with this GPUs (the actual increase in voltage is supposed to be very low).

    This is not an ideal fix but at least my PC is working again :)

    Any ideas about why this started happening now? My GPU was never overclocked nor underclocked. I would like to know if there's a way to make it work at stock speeds again.
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