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Gateway Laptop Freezes during System Restore?

Discussion in 'Hardware' started by railcruzr, Oct 12, 2008.

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  1. railcruzr

    railcruzr Thread Starter

    Sep 15, 2006
    Does your Gateway Laptop freeze up during system restore? Mine did and after going through many mindboggling senarios, I found a through this forum a way to fix this problem without having to purchase a system restore disk. The thread has timed out but I thought that it was worth mentioning again. I have a Gateway 7340 Laptop that would freeze up during system restore. After calling tech support at Gateway and not getting any help whatsoever, I found this procedure here on the forum through Google. Thanks to Mike for posting this and I am sure this will help others. The problem stems from the SpeedStep in the Bios Setup:

    Do these steps to disable SpeedStep in the BIOS Setup Utility and then run System Restore again on your computer.

    1. Turn on the computer and begin pressing the F2 key in one-second intervals. If you perform this step correctly, you see the BIOS Setup Utility menu. If Windows loads normally, repeat this step.

    2. In the BIOS Setup Utility, press the RIGHT ARROW key to select the Advanced menu.

    3. On the Advanced menu, change the Intel SpeedStep setting from Enabled to Disabled.

    4. Press the RIGHT ARROW key to select the Exit menu.

    5. On the Exit menu, select Save Changes and Exit

    6. Restart the computer and run System Restore.

    7. After completing the restore, download and install the Critical Update for Windows XP (KB885626) package from the Microsoft Web site.

    8. Once the KB885626 package is installed, re-enable Intel SpeedStep in the BIOS Setup Utility.
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