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Gateway Tech Support....

Discussion in 'Hardware' started by JCNovak, Aug 10, 2006.

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  1. JCNovak

    JCNovak Thread Starter

    Joined:
    Mar 7, 2006
    Messages:
    21
    I don't know if anyone has had to deal with them (hopefully not) but they are terrible. Got my computer in April and all of a sudden it quit loading up after a restart or shut down. So they diagnose it over the phone as a bad power supply. I send it in, they have it for a week and a half and sent it back today, so I turned it on and it has the exact same problem. I call them back and they say well it must be the motherboard. I can not believe that they didn't at least test the thing out to see if it worked before sending it back to me. Especially when I emailed them last week to check the status of my computer and they told me it was still going through the diagnostic testing process. Wouldn't any type of diagnostic test show a bad motherboard, I mean thats kind of important isn't it? So now I have to send it back in to them, and be without my computer again for probably another 2 weeks. The entire process has been a headache and I have to call them back tomorrow yet again because they couldn't process my "RMA number" because they were having problems with their system tonight. My guess is that they are using their own Gateway computers there too...Next time I'll spend the extra and get a Dell..
     
  2. Alex Ethridge

    Alex Ethridge

    Joined:
    Apr 10, 2000
    Messages:
    9,016
    Dell won't be any better. They're all about the same. You'll have better luck with tech support and repairs if you have it built locally by someone you can look in the face when you talk to them.

    Welcome to the world of ultra-cheap support.
     
  3. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    Good Evening JCNovak, maybe running a simple program like everest home would shed some light on the problem. http://www.majorgeeks.com/download4181.html
    If you were able to run this program and navigate to the Computer > Sensor page, then "copy and paste" the material displayed there in your next post it may give a clue as to the problem.
    It is better than nothing and it may allow you to query "why is it so" if an error might be apparent.

    Cheers, qldit.
     
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