That would be the problem with tech support today. As long as people are willing to do the work for nothing or next to nothing, the industry will not attract experienced, talented individuals.You also can't be afraid to offer someone a $300 service, especially when you know you could do it privately for $60. I always cringed at our pricing, but it is what it is.
dude, that's pretty good info for ANY interview.......THAT SAID:
You should start by applying at an in-store kiosk instead of the website. During my time there I heard HR say a few times that internet applications are occasionally lost, which would be bad for you. See if you can find the store manager or HR controller while you're in the store. (Don't be afraid to ask a GS agent to speak with the manager or HR person, they won't care.) Just tell them you've applied to work for the store precinct and if there's a spot open you'd love to come in and speak with them. Leave an impression and be charismatic; that is a good half of the job you're applying for.
During the interview:
You should know how to respond to scenario questions, like "What would you do if a machine wasn't booting?" And you need specifics; what diagnostic tool you would use and perhaps an anecdotal story to back up your knowledge. Do what you can to demonstrate intuition.
When they ask what you do in your free time, play the role. Say you read Slashdot and post on tech support forums. Do NOT say you just like to play around on your computer; that's the answer we heard from everyone whose knowledge was rudimentary at best. (That didn't stop the stupid store manager from hiring them though )
Ask what software utilities they use, and ask questions about them. Ask if they use a preinstallation environment. (They do; it's called MRI PE.) Engage your interviewer. If you need to develop familiarity before the interview, here's a quick list of GS-approved utilities:
Hard Drive diagnostic: WD Data Lifeguard, Hitachi DFT, Seagate Seatools
Spyware: HJT, Spybot, Spysweeper, Ad-Aware
Antivirus: McAfee Command-Line, F-Prot, Trend Micro Command-Line, Ewido
Other: PC-CHECK (tests all hardware)
Develop a familiarity with those, so when the interviewer asks if you're familiar with them you can say "damn straight"
Hope that helps!
The manager at Staples told me that very few of the applications actually make it to the store. He said the online process gives lots of questions designed to weed out the people they don't want working there. Basically, if you got past that according to him you're pretty well off in their eyes anyway, since apparently the psychological test they give you online is very picky about who is chooses. I imagine Best Buy is similar.You should start by applying at an in-store kiosk instead of the website. During my time there I heard HR say a few times that internet applications are occasionally lost, which would be bad for you.
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